Corporate Network Engineer II - Helena

Description

·    Network / Systems Engineering

·    Provide high-level customer support at a Tier III level to internal and indirectly to external service users.

·    Training and guidance to other team members and advisory to management on communications systems.

·    Work closely with solution providers to understand communications and service roadmap and assist management in ensuring readiness to deploy new functions.

·    Technical support on various communication products and services.

·    Provide a high level of customer service on request fulfillment - Request for change and Request for Information on our supported services.

·    Work with IT management to manage suppliers and ensure incident resolution is in line with established SLAs.

·    Troubleshoot customer issues with the goal of providing a resolution on first touch.

·    Stay current with Network product and industry trends, working with project and engineering team, business partners and suppliers to continually improve and align GBCI’s Network strategy with GBCI business leadership priorities as well as other GBCI IT strategies and practices.

·    Collaborate with GBCI IT architecture and engineering functions, including data center and information security teams to better understand and meet networking and connectivity needs of GBCI Divisions, through service and process improvements.

·    Ensure all Network documentation is kept current and accurate including system configurations, including dependencies on supporting infrastructure as well as GBCI-specific IP, routing, VLAN, DNS, circuit information, etc.

·    Support overall GBCI IT governance policies such as Change and Incident management, including directing and mentoring Network Admins to do the same.

·    Create configuration, deployment guidelines and standards, ensure admins adhere to and indorse GBCI Network standards.

·    Assist NIT leadership with vendor management with relation to projects, support, and service delivery.

·    Report service quality, bandwidth, latency, system capacity, licensing, and uptime metrics.

·    Report on and drive resolution for issues related to standards and process inefficiencies and other opportunities for continual improvement.

·    Service Delivery and Project Support

·    Function as a subject matter expert on projects that have network requirements

·    Contribute to projects by completing assigned responsibilities by agreed deadlines, and effectively communicating with the project team.

·    Identify, recommend, and coordinate process improvements within and across related departments to increase efficiency and improve service delivery.

·    Escalated Incident Support

·    Providing network support at a Tier III level

·    Training and guidance to Network Administrators and more junior Network Engineers

·    Respond to escalated support needs such as complex or major incident resolution and broad scale change requests for network systems and services.

·    Escalating incidents to, and work with more senior Network Engineers appropriate to meet defined service levels.

·    Collaborative troubleshooting with other teams including port/protocol diagnostics, metrics and log review for networking clients and device

 Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Required/Preferred

Education Level

Description

Required

Bachelor’s Degree

Information Systems, Information Technology, Computer Science or related field.

Required/Preferred

Experience Level

Description

Required

7 years

Increasingly responsible professional work experience in computer science, information systems, or information technology.

Required

5 years

Experience with any of the following: Cisco, Brocade, or Juniper switching, routing and firewall hardware. Routing protocols, specifically BGP, OSPF and diagnosing and troubleshooting network issues and outages. TCP/IP packet analysis, using Wireshark or raw packet captures using tcpdump. Exceptional analytical and problem-solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model. Telecommunications industry experience highly preferred.

Required

5 years

Understanding of data center network and Enterprise WAN, LAN, Wi-Fi and Video design and operations use cases

Required

Knowledge Of

·    Should have a working knowledge of these network technologies:

·    Network monitoring and administration.

·    Cisco, Juniper, Citrix, Fortinet, or Meraki hardware experience.

·    Meraki Wi-Fi and SD-WAN experience.

·    Working knowledge of 802.11 and Wi-Fi security methods.

·    Working knowledge of VLANs, VTP, and STP.

·    IPsec, SSL, and remote access VPN solutions.

·    IP addressing understanding.

·    DNS, DHCP, SNMP, Radius, and other network based services.

·    Network security best practices.

·    Azure VPN, virtual firewall, and networking knowledge.

·    Should be proficient in using Visio to create network documentation.

Required

Knowledge Of

·    Carry out technical strategy in the deployment of complex systems, as well as contributing to technical solutions and administrative maintenance.

·    Implement critical projects in support of a wide range of complex applications that rely on server functionality.

Would an equivalent combination of relevant education and work experience be considered?:  Yes

Required/Preferred

License/Certification

Description

·    Availability on a scheduled basis for off-hours and/or on-call assignments.

·    Must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.

·    Must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.

·    Must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.

·    Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

·    Must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.

·    Must be well organized with ability to prioritize and multi-task in a fast-paced work environment and meet deadlines with minimal supervision.

·    Ability to serve as a backup for other staff members in a mutually supportive teamwork environment.

·    Must be capable of regular, reliable, and timely attendance.

·    Maintain confidentiality of all sensitive data.

·    Ability to present ideas in user-friendly language.

Up to 10% travel required: (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Environment:  Indoors, a climate-controlled shared work area.

Noise Level:  Moderate noise; not extreme or excessive; within reasonable limits.

Lifting:  Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The employee is constantly required to stand and walk.

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Close visual acuity to conduct inspection of small parts and defects, operate and inspect machines and devices, and assemble parts at distances close to the eyes.

Physical Activities

Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet.

Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine.

Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Infrequent – rare.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent – rare.

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Daily.

Stooping: Bending body downward and forward by bending spine at the waist.

Infrequent – rare.