About The Role
The primary focus of this position is to design, configure, implement, support, and enhance business/banking technology systems and platforms throughout the development lifecycle. This role will be responsible for developing and releasing new functionality for workflow-driven system processes provided to the bank, such as Lending, Teller, New Accounts, Compliance, Quality Control, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features, enhancements, and break/fix solutions.
On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical guidance. Develop and execute an implementation plan to achieve project requirements for new and current production systems. This position will be expected to work in and follow industry standard Waterfall and Agile development lifecycles. Adherence to structured software change management processes and procedures is required. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position.
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Duties and Responsibilities
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Description
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% of Time Spent
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· Responsible for effective configuration, development, testing and installation of new software products and releases that impact the organization’s business services and operations.
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30%
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· Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.
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20%
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· Responsible for designing effective and efficient information technology systems, protocols, and procedures for assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers.
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20%
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· Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization.
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10%
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· Responsible for analyzing and occasionally collecting the business and functional requirements from all levels of the organization, and then transferring that knowledge into technical solutions that could impact all levels of the organization and overall customer experience with the banks.
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10%
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· Responsible for post implementation support of IT Services represented by the Glacier Solutions Development department. This includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, and Core Banking interface solutions. Provide software support by completing small scale and system wide software upgrades and installations. Serve as backup for other staff members in a mutually supportive team work environment and respond to system failure and maintenance emergencies. Coordinate with the groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided. Deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision. Take a lead role in assigned log review, applications documentation, and providing training to Level II and Level III Support and other team members, as needed.
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5%
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· Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
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5%
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· Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
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About You
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Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Education
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Required/Preferred
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Education Level
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Description
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Required
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Bachelor’s Degree
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A Bachelor’s degree in Information Systems, Information Technology, Computer Science or related field, or equivalent combination of education/experience in the IT or Banking industry is required.
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Experience
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Required/Preferred
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Experience Level
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Description
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Required
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5 years
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Minimum of 5 years of increasingly responsible professional work experience in computer science, information systems, or information technology is required.
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Required
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3 years
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3+ years hands-on application management or application development experience.
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Required
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Knowledge Of
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Database query experience SQL, Pl/SQL, T-SQL required. Working knowledge of HTML/HTML5, CSS, Java, XML or similar languages required. Working knowledge of Waterfall and Agile software lifecycles required. Experience with release and change management practices. Experience integrating in-house, hosted, and third-party systems required. Working proficiency in development toolsets.
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Required
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Knowledge Of
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Familiarity with end user support, and other industry-standard techniques and practices. A working knowledge of Citrix Client. Microsoft Windows operating system experience and Office applications.
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Preferred
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Knowledge Of
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Experience in developing in JavaScript, developing native apps using Objective-C or Swift for iOS and Java for Android, developing mobile apps using other MADP’s like Cordova, REST/JSON, SOAP/XML services using Java/WebLogic. Experience with API, batch and other system integrations. System administration and configuration experience with nCino, Temenos NAO/LMS, Salesforce, Azure Dev/Ops or other banking specific or large financial platform applications. Prior Banking experience highly preferred.
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Would an equivalent combination of relevant education and work experience be considered?: Yes
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Required Skills and Abilities
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· A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
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· Demonstrate diplomacy, professionalism, and strong communication, written and inter-personal skills.
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· Proven strong problem solving, analytical and technical skills to understand and identify business needs, to determine appropriate solutions and to communicate needs to IT and business management for acceptance and implementation.
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· Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer oriented attitude.
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· Ability to effectively prioritize and execute tasks in a high- pressure environment with minimal supervision.
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· Experience working in a team-oriented, collaborative environment.
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· Ability to present ideas in user-friendly language.
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· Highly self-motivated and directed.
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· Can consistently represent the GBCI IT Department in a positive and professional light.
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Additional Requirements
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Travel
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Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
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Working Conditions
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Environment: Indoors, a climate-controlled shared work area.
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Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.
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Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
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Vision
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Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
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Physical Activities
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Frequency
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Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
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Infrequent – rare.
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Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
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Infrequent – rare.
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Crawling: Moving about on hands and knees or hands and feet.
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Infrequent – rare.
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Crouching: Bending the body downward and forward by bending leg and spine.
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Infrequent – rare.
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Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.
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Infrequent – rare.
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Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
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Daily.
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Grasping: Applying pressure to an object with the fingers and palm.
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Infrequent – rare.
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Kneeling: Bending legs at knee to come to a rest on knee or knees.
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Infrequent – rare.
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Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
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Infrequent – rare.
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Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
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Infrequent – rare.
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Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
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Infrequent – rare.
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Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.
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Daily.
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Stooping: Bending body downward and forward by bending spine at the waist.
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Infrequent – rare.
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What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.
