Client Delivery Manager - Billings

  • Zoot Enterprises
  • Billings, MT, USA
  • Sep 14, 2023
Full time General Business Management

Job Description

Zoot Enterprises, Inc. is now accepting applications for a Client Delivery Manager. The Client Delivery Manager focuses on aligning team members to fulfill new and existing project work with alignment to achieve company goals and initiatives, while effectively communicating needs and accomplishments across the organization.
The Client Delivery group within Zoot Enterprises, Inc. focuses on building and maintaining business solutions for our clients using Zoot proprietary tools.
This position will be located in either our Bozeman or Billings, Montana office.  No remote work.
Essential Job Functions
  • Maintains a team culture that rewards high-performance with a focus on improvement, accountability, value add and work-life balance
  • Ensures team members have access to support mechanisms, tools, career planning guidance, and training to effectively and efficiently perform their job
  • Ensures department is well informed of changes and news worthy events within the company
  • Effectively communicates relevant information to clients, superiors and peers
  • Manages staff to achieve revenue utilization targets while positioning team to fulfill all pipeline needs
  • Works with team to understand, manage and mitigate risk associated with project engagements
  • Ensures projects are delivered on-time, within budget and with quality
  • Enforces adherence to company policies, best practices and procedures
  • Performs timely performance feedback, employee evaluation and compensation activities
  • Supports team members to develop and execute career development plans
  • Quickly and decisively resolves conflict and interfaces problems
  • Approves time and expense reports in a conscientious and timely manner
  • Provides active support for recruiting, corrective action and employee release activities
  • Compliance with and knowledge of Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
  • Achieves a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers
  • Occasional escalation management duties in accordance with Management Group that includes problem solving, issues remediation, and client and internal communication all with a focus on speed of issue resolution.
  • Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Qualifications and Desired Experience
  • Bachelor Degree in Business, Computer Science, or commensurate work experience.
  • 3+ years prior work related experience required.
Competencies Critical For This Role Include
  • Business Acumen - Understands how Zoot generates revenue and what drives expenses; knowledgeable in current policies, practices, trends, technology, and other information that affects Zoot as a business; understands or anticipates how changes could impact the business; ability to understand and cope with different business situations (e.g. financial, marketing, sales, operations, personnel).
  • Communication (Manager/Leader) - Creates an environment that fosters open and honest communication from all parties involved; identifies the appropriate medium(s) in which to convey messages and ideas; listens attentively to understand the true meaning in others’ messages and input; communicate goals and execution strategies to their team; available and accessible for their team.
  • Compassion and Empathy – Genuinely cares about people; shows concern for work and non-work problems; willing to help; demonstrates genuine understanding of the positive and negative situations of others.
  • Dealing with Ambiguity - Able to cope with change; versatile; can shift gears as priorities or business needs change; able to act without having all of the answers; doesn't get frustrated when things are ambiguous; able to move on if situation necessitates it, even if other tasks/projects aren't complete; able to balance acting with uncertainty with risk.
  • Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision; also able to make good decisions using a mixture of analysis, experience, and judgment; decisions generally turn out to be correct/accurate when evaluated over time; is someone others can rely on for quality decisions.
  • Developing Others - Provides timely and effective feedback, either through formal management tools or by mentoring or coaching, to others to improve job performance; develops and implements individual development plans and strategies; suggests appropriate tools and development actions for team members; provides challenging or stretching tasks and assignments.
  • Motivating Others - Engages and inspires others toward excellence; gets others to follow for their own reasons, not your own; shows others the value of moving forward in a chosen direction.
  • Team Building – Taps the power of the team to identify and solve problems and make decisions to accomplish goals efficiently; fosters an environment of teamwork in which members seek and rely on the strengths of others on the team and solving problems as a group; aligns the correct person to the correct job/task.
Physical Requirements and Working Conditions 
  • All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors.
  • This position specifically requires long periods of time sitting or standing at a computer work station.
  • This position will take place primarily in an office setting.
  • This position will require travel 5% of the time.
  • The Client Delivery Manager position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.
  • Occasional nighttime and weekend work is required within the position.
Zoot Benefits Include
  • Proudly based in beautiful Bozeman and Billings, Montana
  • Casual Attire
  • Bring Your Well Behaved Dog
  • On-site Child Care Center (Bozeman)
  • Flexible Work Schedule
  • On-site Cafeteria (Bozeman)
  • Espresso & Snack Bar (Bozeman)
  • On-site Fitness Center & Fitness Classes (Bozeman)
  • Private Disc Golf Course (Bozeman)
  • Private Sports Park with Putting Green, Bocce, and Volleyball (Billings)
  • Underground Parking (Bozeman)
  • Paid Vacation, Sick Leave, & Holidays
  • 401(k) with Generous Company match
  • Health, Dental, Vision, Life Insurance, Short Term & Long Term Disability
  • Fun Committee and Family-Friendly Events
  • Wellness Committee dedicated to Health, Mental Wellbeing, Fitness, & Nutrition
Zoot Enterprises is a global provider of advanced origination, acquisition and decision management solutions for financial institutions. We offer comprehensive and flexible platforms for specific business needs that include loan origination, fraud detection and prevention, data acquisition, and more.
For more than 30 years, we have launched solutions to market faster than the competition. Zoot has partnered with influential U.S. and international organizations including major financial institutions, retailers and payment providers to foster excellence in the financial services industry.
Headquartered in beautiful Bozeman, Montana, Zoot provides an engaging and committed culture that is passionate about our clients, our community and our people. With generous and comprehensive benefits, onsite child care, a dog-friendly office and more, Zoot can give you the “No Suits, Montana Roots” career you’ve been dreaming about.
Zoot Enterprises, Inc. is an Equal Opportunity Employer, and as such, affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.  If you are interested in applying for employment and need special assistance or an accommodation to apply for this posted position, contact our Human Resources Department via phone at 406-586-5050 or e-mail at