The Bank Operations Supervisor role provides back-office operational support to First Interstate Bank branches in their efforts to provide accurate, prompt, and courteous service to clients. This position is responsible for the development of individual team members’ knowledge and leadership skills; maintaining and implementing department procedures; monitoring workloads; meeting service level commitments and daily input and monitoring of tasks. Additional responsibilities include leading projects to support key initiatives and drive continuous improvement efforts to support growth, client satisfaction, and productivity.
ESSENTIAL DUTIES & RESPONSIBILITIES include but not limited to:
Daily review and oversight of queues, workflows, processes, procedures, reconcilements, records, or reports that pertain to assigned daily work activities, to verify details and accuracy.
Collaborates in recruitment, hiring, and retention; mentors, coaches, assigns work and maintains schedules, conducts performance appraisals, trains and cross-trains associates regarding expectations, job performance standards, policies, procedures, products and services, and systems.
Reports all department issues that may impact goals to the manager with recommendations for alternative plans/actions to better achieve goals and objectives.
Provides advice and guidance in handling difficult or complex problems or issues and in resolving escalated complaints or disputes.
Responsible for adhering to and managing operational controls and compliance with all required regulations and policies such as Reg CC, Reg D and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations to ensure the safety and soundness of all deposit and payments-related products and services.
Manages and supports Compliance and Internal Audits, as needed, and is engaged in discovery and remediation discussions.
Coaching to strengthen or develop teams to work independently, proactively, innovatively, and creatively, while exercising sound judgment.
Lead the team with integrity and create an environment where your team members feel included, valued, and supported to do work that engages and energizes them.
Partner with team members to implement process improvement for department initiatives. Serve as a sounding board for problem resolution and ensure smooth, continuous progress on projects.
Work effectively in a team environment and promote active listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
Detail-oriented with strong organizational, problem-solving, time management, and processing skills. Ensure that priorities are established, and commitments and deadlines are met with accuracy and quality.
Competence to relay business needs into complex analysis, designs, and recommendations.
Aptitude to manage process discovery, modeling, and improvement activities.
Ability to influence, partner, and negotiate with leadership and peers to gain commitment to accomplish business initiatives.
Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to the assigned area, as well as the Bank's policies, procedures, products, and services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
OTHER SKILLS & ABILITIES
Proficient use and understanding of MS Office Products (Word, Excel, Outlook. PowerPoint) with the ability to learn and adapt to new technologies quickly.
Demonstrate strong knowledge and experience in utilizing the Bank’s core processing or similar application.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.