Manager, Software Support & Applications Engineer IV - Remote

$148,000 - $203,500 yearly
  • Applied Materials
  • Remote (Montana, USA)
  • Mar 25, 2024
Full time General Business Management Manufacturing Software

Job Description

Key Responsibilities

  • Manage team of engineers who deploy and support MES 300works® Full-Auto, MES FACTORYworks® Maintenance Management solutions at Applied Materials customer sites
  • Manage triaging and troubleshooting of issues across the CIM (e.g. MES, Equipment Automation, CMMS, process control systems, message bus)
  • Work with product engineering’s QA team on continuous improvement activities
  • MES production support, MES Product delivery support, and CIM delivery project support
  • Develop new solutions and products with product engineering team to address market demands
  • Coordinate customers internal teams to deploy and optimize control solutions to achieve factory KPIs
  • Coordinate with systems administration and IT teams on developing and deploying control solutions
  • Present technical information to customers including technical contributors and managers
  • Create and implement software training and/or demonstrations
  • Project management tasks
  • Perform software installations
  • Knowledge base contribution/management
  • Respond to customer requests for proposal (RFP)
  • Develop and deliver statements of work (SOW)
  • Improve operations through continuous improvement standards such as: 8D, Six Sigma, Kaizen, and 5-Whys

Manages employees (direct reports or matrixed reports); contributes to effective performance management, employee development and retention.

Interfaces with defined customers on product roadmap and strategy, provide constant feeding into the product line roadmap on customer HVP and new technology roadmap.

Leads the application of principles, theories and concepts and determines the best course of action. Resolves complex problems of department wide operations.

A leadership position, responsible for establishment of product strategy while identifying functional linkages across the organization and develop appropriate processes and road map for the BU/ technology group including hiring plans, training requirements, staffing etc.

Key Skills and Experience:

  • 10 years of experience working in semiconductor, pharmaceutical, solar, or chemical manufacturing
  • Experience with factory automation applications with specific experience in process control
  • MES experience working with factory automation and business systems
  • Project management skills with ability to work on multiple projects concurrently
  • Expert in application of MES products or similar for implementing production control
  • Working knowledge of databases and use of SQL for data collection & manipulation
  • Working knowledge of data analysis platforms such as Tableau, JMP, or MATLAB
  • Experience explaining technical concepts to Sr. management and managing diverse requirements among multiple stakeholders

Functional Knowledge

  • Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
  • Software expertise – familiarity working with enterprise automation software running on Windows or Unix platforms with Oracle database
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

  • Applies understanding of the industry and how own area contributes to the achievement of objectives


  • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

  • Identifies and resolves technical, operational and organizational problems 


  • Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
  • Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

  • Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.


  • Education and Experience
    • BS or MS degree in engineering field
    • 10 years of experience in factory operations

Ensures that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones, viability studies, and resource planning, among others) are completed to allow for effectiveness and focus during later stages of completion.

Ensures that all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion.

Ensures that all phases of project, program and/or feature development are documented and that information required in other functional areas is reported, disseminated, or transferred, as appropriate. Ensures compliance with company policies

High-level management of all ß-sites, evaluation and demos at customers site, from planning to execution



Bachelor's Degree

Years of Experience:

4 - 7 Years

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular


Yes, 20% of the Time

Relocation Eligible:


U.S. Salary Range:

$148,000.00 - $203,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.