Operations Support Specialist - Kalispell

$19.00 hourly
  • Glacier Bank
  • Kalispell, MT, USA
  • Apr 01, 2024
Full time Banking General Business

Job Description

About The Role

Our extensive benefits package includes health benefits, tuition reimbursement, generous PTO, paid holidays, wellness program and incentives, referral and incentive programs, and retirement profit sharing. Other perks of working for Glacier Bank are: Employee Appreciation Week, Business Casual Fridays, Saturday Differential Pay, Holiday Luncheons, and grocery gift certificates. Do you need more reasons to start your career at Glacier Bank? Well, we have banker’s hours, multiple career paths, job progressions and training programs, friendly managers and staff, and we’re deeply rooted in our communities.  Come join us!

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to years of experience, educational background, and existing internal equity.

The Operations Support Specialist provides assistance to branch staff and others as requested or needed.  The Operations Support Specialist will strive for accuracy and carefulness of work, paying close attention to detail to ensure a high level of accuracy and quality.  The Operations Support Specialist will be trained to perform some or all of the Essential Functions described below.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Essential Functions

  • Perform daily, monthly, quarterly, and year end duties such as: User audits, IOLTA postings, escheatment, safe deposit box review, dormant accounts, deleted transactions, tax corrections, CIF report review/clean-up, debit card reports, stop/hold report review, NSF report, Reg D monitoring, Canadian check and cash rates,
  • Provide operations support to branches and other departments including, cash dispensers, cash recyclers, CardWizard assistance and overrides, Vertex issues, wires, disputes, account changes, file maintenance, new account support, documentation review, non-post items, ACH research, stop payments, holds, forgeries, etc.
  • Reset passwords for Travelex Currency, Global Pay Foreign wire, CardWizard, and applicable bank systems.
  • Submit and track Service Desk change orders.
  • Account Document Quality Review.
  • Maintain, correct, and monitor IRAs & HSA accounts.
  • Provide troubleshooting assistance with TCRs.
  • Correct offages in DDA Settlement, CD Settlement, and Safe Deposit Box Settlements as needed.
  • Participate in GBCI committees/work groups as requested.
  • BSA related tasks to include: Quality review of CIP, Account Due Diligence and Currency Transaction Report.

 Additional Responsibilities

  • Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs.
  • Participates in required training and staff meetings.
  • Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
  • Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
  • Complete required bank training courses within assigned time frame(s).
  • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.  Must complete the assigned online training courses and achieve a passing score by due date.
  • Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs.  Keep work area tidy and maintain customer privacy.
  • Consistently maintains regular and reliable attendance. 
  • Additional duties as requested or assigned.

About You

Required Qualifications

  • High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
  • Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
  • Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
  • Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
  • Ability to work both independently and in a team environment.
  • Ability to understand and follow complex written and oral instructions.
  • Ability to communicate effectively verbally and in writing.
  • Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
  • Working knowledge of standard office equipment.
  • High school diploma or equivalent.

 Preferred Qualifications

  • Two year college degree or greater.
  • Completion of a related specialized course of study at a business or trade school.
  • Moderate level of banking knowledge.

Work Environment

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! 

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.