Central Office Translations Specialist- Missoula

  • Blackfoot
  • Missoula, MT, USA
  • Oct 05, 2020
Full time Installation-Maint-Repair Telecommunications

Job Description

Job Summary: 

This position is responsible for complex translations and programming of the service network including voice switches, voice mail systems, and other adjunct services platforms. Installation, provisioning, and testing of Ethernet circuits to customer sites. Also works on the installation and maintenance of switching, access, transmission equipment, IP based service platforms, and all other types of central office equipment.

Essential Job Duties and Responsibilities:

  • Installation, provisioning, and testing of Ethernet circuits, and other IP telecommunications equipment commonly used within the industry. Strong networking and IP background needed.

  • Installation and maintenance of all aspects of a Softswitch network including translations for complex services such as Centrex, call routing, and IP based advanced telephony services. Also does all levels of translations for the voice mail systems, transmission systems, and carrier systems.

  • Install and maintain the central office, power equipment, motor generators, batteries, T1s, DS3, Digital Cross Connects, Fiber/DWDM/CWDM Multiplexers, IP Broadband Loop Carriers, Sonet equipment.

  • Assist data network/IT employees including move, install, repair, and/or removal of data communications equipment; Perform preventative maintenance on data and communications equipment as needed; basic troubleshooting and maintenance of data equipment as needed.

  • Keep maintenance log records up to date as required, showing the date and detail of work performed. Responsible with other Central Office Technicians for cleanliness and general appearance of all switch and transmission buildings. Be available for trouble call-out on a 24-hour basis. Coordinate availability with other technicians.

Additional Job Duties and Responsibilities:

  • Perform other duties and responsibilities as required to fulfill job functions or as assigned.

Knowledge, Skills, and Abilities:

  • Knowledge of:
    • Company policies, procedures, products, and services.
    • Telecommunications industry and digital switching technology, preferably MetaSwitch.
    • Data networking components.
    • Central Office equipment.
    • Protocols like SIP and MGCP.
    • Industry regulations.
    • Time management and organizational skills.
  • Skill to:
    • Install, repair, and maintain Central Office switching equipment.
    • Use mechanical and electrical power tools.
    • Operate various office equipment such as a computer, copy machine, fax machine, and multi-line telephone. 
  • Ability to:
    • Work independently.
    • Work in on-call situations.
    • Think analytically and be a problem solver.
    • Communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
    • Work completely and accurately under time constraints and deadlines.
    • Obtain and maintain a valid Montana driver’s license, have a good driving record, and be insured under the Company insurance policy.
    • Read, analyze, and interpret reports.
    • Provide excellent customer service.
    • Work in a safe and effective manner.                 

Education and Experience:

Any combination equivalent to the following education and experience that would provide the required knowledge, skills, and abilities would qualify. A typical way to obtain the knowledge, skills, and abilities would be:

Associate’s degree in electronics technology; 5 years of practical hands-on experience in maintaining, repairing, or installing switching systems, preferably MetaSwitch, and fiber multiplex systems, 2 years working with data networks in support, provisioning, or design capacity. Experience with Calix B6 & E7, Actelis, FTTH, Accedian NID’s, or similar equipment is preferred.

Physical and Other Requirements:

This position may require 8 to 10 hour days, flexible hours, and some weekends. Must be able to respond to off-hour and weekend call outs.

Working Conditions:

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

Good working conditions; may involve occasional exposure to some of the elements listed above.

Additional Information:

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Blackfoot reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.



Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



Job Security: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility



Associates or better in Electronics or related field.


2 years: Data Network Support or Design
2 years: Data Network Provisioning
5 years: Repair of Switch Systems (fiber multiplex systems)
5 years: Maintaining/Installing Switch Systems (fiber multiplex systems)