Corporate Chief Admin Officer (CAO) - Kalispell

  • Glacier Bank
  • Kalispell, MT, USA
  • May 06, 2024
Full time Banking Executive Management Operations Senior Level

Job Description

About The Role

Glacier Bancorp (GBCI) seeks to recruit the company's next Chief Administrative Officer (CAO). Reporting to the Chief Executive Officer, this executive will play a key role in the development and execution of the overall strategic vision for GBCI, ensuring that annual revenue, profitability, and growth goals are met across the enterprise. Leading a team of approximately 250 employees , the CAO will drive the operational direction of GBCI, including direct responsibility for credit administration, operations, information technology, human resources, and the project management office. The CAO will spearhead efforts to further elevate GBCI’s technology, operations, and credit functions as well as the use of data to provide enhanced oversight and automation to meet the requirements of a $50+ billion bank. The CAO will be a highly visible leader and will serve as a key GBCI liaison to the 17 Bank Divisions, working closely with Division President's to address issues or challenges. Additionally, the CAO will be highly involved in public relations with key banking clients, state and local government, associations, vendors, and other key community stakeholders throughout the footprint to further promote the growth of GBCI. Finally, the CAO will play a lead role in GBCI’s M&A activity and will bring a community banker's perspective to all aspects of the process.

The next CAO will be a well-rounded, forward looking financial services executive with a proven track-record of optimizing operational performance and accelerating the growth of a community/regional banking business through developing and implementing cross-functional strategies. They will be a highly collaborative, community-centric leader and a proven team builder with an ability to attract, develop and retain best-in-class talent aligned with the future strategy and priorities of GBCI. The CAO will bring strong communication skills and an ability to partner effectively in a matrixed organization with multiple internal and external stakeholders. Finally, the CAO will sustain a high performance, relationship-oriented culture which also embraces integrity, transparency, and the highest ethical standards.

The Chief Administrative Officer will be based in Kalispell, MT, and will be expected to travel frequently across the GBCI footprint.



Reports to

President and Chief Executive Officer


Other key relationships

Direct Reports: Chief Credit Officer; Chief Human Resources Officer; Chief Information Officer; Chief Operations Officer; Project Management Office Director

Internal Stakeholders: GBCI Board of Directors; GBCI Bank Division Presidents; Chief Financial Officer; Chief Experience Officer

External Stakeholders: Key banking clients, state/local government, associations, vendors, and other community stakeholders across the GBCI footprint





  • Managing Bank Operations: Set and evaluate performance of certain GBCI Senior Managers, including direct oversight for Chief Credit Officer, Chief Operating Officer, Chief Information Officer, Chief Human Resources Officer, and Project Management Office Director. Work with GBCI senior managers to set goals. Review goals of managers and monitor reports to see if goals, quotas, and SLAs are being met. Keep current on regulations and communicate changes and updates to managers. Work closely with functional heads regarding all facets of their responsibilities and attend necessary committees. Partner with functional leaders to drive the development and execution of strategies to further build GBCI’s capabilities across key areas of the organization, including credit, operations, technology, and business intelligence. Act as a key GBCI liaison to the 17 Bank Division and partner with Division Presidents to address issues or challenges. Serve as Director on several Bank Division Board of Directors.
  • Leadership and Supervision: High level supervision of the Information Technology, Human Resources, Operations, Project Management Office, and Credit Administration departments of GBCI. Oversee and consult with the Chief Information Officer, Chief Human Resources Officer, Chief Operations Officer, Chief Credit Officer, and Project Management Office Director to maximize productivity, efficiency, and the potential of the human assets of the company. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Recruit, retain, and develop best-in-class talent across GBCI.
  • External Relationships and Communication: Represent GBCI with key clients, state/local government, associations, vendors, and other community stakeholders across the footprint. Attend investor and analyst roadshows, presenting information about the organization as needed. Encourage free interchange of operational and personnel information, opinions, ideas, and recommendations. Assure that any changes are effectively explained to personnel. Participate in the development and growth of the communities we serve and be available for directorship or committee work of civic, social, or charitable organizations. Encourage staff members to participate in organizations whereby networking is available to promote goodwill and growth for GBCI.
  • Mergers and Acquisitions: Work with the CEO and CFO on Bank Merger and Acquisition projects. Build relationships and participate in strategic planning discussions with potential acquisitions, as well as, through planning, execution, and conversion of newly acquired banks.


  • Position GBCI for continued sustainable growth through the implementation and execution of best-in-class strategies across credit, operations, technology, human resources, and other areas of the organization.
  • Elevate GBCI's operations, technology, and credit functions by spearheading the development of new capabilities, processes, and procedures to keep pace with the current and future needs of a rapidly growing regional bank of GBCI’s scale.
  • Recruit, develop, and retain best-in-class talent across GBCI aligned with the Bank's strategy and future priorities to position GBCI for continued high performance and growth.
  • Champion the Bank's culture and drive the highest-level employee engagement.

About You


Community / Regional Banking Leadership Experience

Proven senior leadership experience in a community or regional banking institution at scale across operational functions, ideally bank operations, technology, human resources, and credit administration. Bank CEO/President/C-Suite and/or line of business leadership experience is strongly preferred. Extensive knowledge of community banking products and services, including transaction and savings deposits, commercial, consumer, and real estate loans, and mortgage origination services. Exceptional understanding of credit risk management. Experience in the GBCI footprint is strongly preferred.

Proven Experience Elevating Business Performance and Operational Excellence

Track record of optimizing operational performance and accelerating the growth of community banking businesses through developing and implementing cross-functional strategies, processes, systems, and capabilities. A strong understanding of new technology, data, and automation capabilities that can be leveraged to improve business performance.

People Leadership Experience

Excellent people leadership skills: the ability to motivate and develop a top performing team. Inspire and instill a growth orientation and foster an inclusive and community focused environment. Strong communication skills. Ability to partner effectively in a matrixed organization with multiple internal and external stakeholders (i.e., GBCI leadership, division leadership, GBCI Board of Directors, investors, clients, vendors, state/local government, associations, and other community stakeholders).


Bachelor’s degree in business or a related field is required. An advanced degree is highly preferred.


Collaborating and Influencing

  • Facilitates discussions that enable people to collaborate independently with each other
  • Promotes collaboration and partnership among multiple parties inside the organization
  • Orchestrates events for key players and stakeholders to engage in dialogue and shape consensus
  • Builds and leverages a network of relationships that are important to the organization and its stakeholders

Driving Results

  • Makes process changes to existing ways of working to significantly improve results
  • Proactively seeks to improve processes, raising quality and productivity through efficiencies or by implementing best-in-class solutions
  • Enables higher performance by incrementally improving approaches based on calculated risks
  • Benchmarks performance of business or function against industry best practices

Acting Strategically

  • Proposes changes to the strategy and/or direction while considering their implications across different parts of the organization
  • Brings new thinking that challenges assumptions and conventional wisdom
  • Contributes to the development of an organizational strategy and justifies it with market insight
  • Describes the trends and evolution of the external market or environment over a 3+ year horizon that challenges the current strategy

Leading People

  • Identifies and leverages individual strengths and potential within the team
  • Engages the team in discussions around the longer-term strategy and how they can contribute
  • Delegates significant responsibilities and decision-making authority to team members, providing guidance
  • Gives team members ownership within their areas of responsibility, setting clear expectations and checking in as needed
  • Enables team success by removing barriers and providing resources
  • Invites the team to recommend ways to solve problems, discuss challenging issues, or generate new ideas


  • Intellectual horsepower and curiosity
  • Action oriented
  • Agile and resilient
  • Unassailable ethics and integrity
  • Collaborative and team-oriented
  • Client-centric
  • Learning oriented
  • Low ego, respectful and self-aware
  • Authentic and genuine
  • Transparent and trustworthy
  • Empathy

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! 

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.