Customer Service Rep 3- Billings

$31,200 - $37,400 yearly
  • Wells Fargo
  • Billings, MT, USA
  • Oct 05, 2020
Full time Banking Customer Service

Job Description

Important Note:  During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better-enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers. 

Our group includes Business Strategy and Administration; Customer and Branch Experience; Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, and serves mass market, affluent, and small business customers. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams.

At Banker Connection you’ll have the opportunity to expand your capabilities and advance your career. We invest in our people and provide an environment to learn and grow. We set our standards very high to ensure accurate, timely, and exceptional service for our customers.  A Customer Service Representative (CSR) spends 100% of his/her time on the phone answering questions to help Wells Fargo Team Members meet their customers’ needs and help them succeed financially.

A successful Customer Service Representative will demonstrate:

  • Exceptional customer experience on every call
  • Reliable attendance
  • Self-motivation
  • A positive attitude
  • The ability to work well on a team
  • Willingness to accept coaching and feedback

We provide our team members with continuous coaching and development which not only enhances their ability to provide exemplary service but also enhances their career growth.

This role takes you to a new level and keeps you challenged!  We are hiring for full-time positions, 40 hours a week. Weekday hours are 8:00 am to 8:00 pm and Saturday hours are 8:00 am to 6:00 pm.

  • A typical starting shift is M-F 10:00 am to 7:00 pm, a set day off during the week, and working every Saturday is required. Saturday shifts will be 4, 5, 6, or 8 hours in duration. Shifts are assigned based on business need. 
  • Must be available to attend a paid training course starting November 16, 2020. Training hours are Monday through Friday from 9:00 am to 5:30 pm for 8 to 9 weeks.
  • The starting salary for this position is $16 per hour. 
  • We also offer a competitive benefits package which includes; Medical, Dental, and Vision insurance, Paid Time Off, 12 Paid Holidays, and Tuition reimbursement, 401K with a company match, and more!


Required Qualifications

  • 2+ years of experience interacting with people or customers, demonstrated through work, military, or education


Desired Qualifications

  • Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact effectively with internal and external partners and clients/customers
  • Advanced Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems
  • 2+ years of customer service experience
  • Solid problem-solving skills
  • Ability to perform in a fast-paced and high-pressure phone queue environment
  • Experience meeting customer service or customer satisfaction goals
  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues


Other Desired Qualifications

  • Ability to work in a virtual environment while independently navigating computer systems and trouble troubleshooting issues.
  • Ability to positively work through a changing work environment


Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Must be able to attend the full duration of the required training period

 
      All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal law, including Section 19 of the Federal Deposit Insurance Act.
      Relevant military experience is considered for veterans and transitioning servicemen and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.