Equipment Setup Technician - Helena

  • Fisher's Technology
  • Helena, MT, USA
  • May 13, 2024
Full time Distribution-Shipping Entry Level Installation-Maint-Repair Maintenance Warehouse

Job Description

Fisher's Technology

Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last fifteen years.

Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

Equipment Setup Technician

Fisher's Technology is looking for a qualified candidate to fill our entry level Equipment Setup Technician position. The Equipment Setup Technician role will be primarily responsible for the set-up, configuration, and testing of new and used copier, printer, and imaging equipment for delivery to customers. The Equipment Setup Technician has the potential for upward advancement into a Field Service Technician role. This team member will be responsible for the satisfactory completion of all training programs to which they may be assigned, execution of plans as required by their direct manager, providing an excellent customer service experience, effective sales support, and maintain timely communications with customers, Fisher's Service and Operations departments.

Job Responsibilities:

  • Provide exceptional product and service support for Fisher’s customers.
  • Set-up, configure and test new and used copier, printer, and imaging equipment for delivery to customers
  • Provide effective and timely communications to Sales, Service, and Operations departments
  • Properly maintain all inventory and properly document usage.
  • Maintain all of Fisher’s Technology's property in proper condition as verified by direct manager.
  • Complete all paperwork and/or data entry accurately and in a timely manner for e-Automate and Remote Tech for system integrity and reporting.
  • Maintain a professional appearance, manner and a level of customer satisfaction in alignment with Fisher’s Technology's mission statement.
  • Encourage customer feedback and survey participation.
  • Assist on special projects as assigned by direct manager.
  • Report all situations regarding technical and/or customer related problems directly to Service Management

Requirements:

  • Ability to lift 50 lbs.
  • Clean driving record
  • Quick learner with the desire to become a field technician
  • Strong aspiration to personally succeed and grow within the organization
  • Experience with Microsoft Excel, Word, and Outlook
  • Experience with network connectivity is a plus

Fisher’s Technology offers an extensive benefits package that includes the following:

  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • Additional Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays & Extra Floating Holiday
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Short & Long Term Disability Insurance
  • Accident & Critical Illness Insurance