Regional Service Manager - Bozeman

  • Fisher's Technology
  • Bozeman, MT, USA
  • May 20, 2024
Full time Information Technology Management Sales

Job Description

Fisher’s Technology

Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last fifteen years.

Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Dell, Meraki, Unifi and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

Regional Service Manager

Fisher’s Technology is seeking a qualified Regional Service Manager to lead a regional service team. The Regional Service Manager will work closely with members of the Service Team, provide departmental support, and is responsible for the performance of the Service department in the assigned market(s). This position will report directly to the Service Director.

Essential Job Functions

Service responsibilities:

  • Manage Billings Bozeman Tech Queues to ensure response times are met.
  • Perform assigned SC ‘and Calls escalations for technical and or customer issues.
  • Work on Billings, Bozeman territory’s work with Nexera on territory Management.

Operational responsibilities:

  • Ensure all parts and equipment received are verified and paperwork routed to FDS.
  • Ensure all equipment received has set-up call placed and assign tech to complete set-ups in timely manner.
  • Help provided network surveys or work directly with customers IT representative to allow for as much pre-configuration as possible.
  • Work directly with logistics team help coordinate and meet committed delivery dates.
  • Help with delivery installs and work with tech staff to deliver equipment.

Inventory responsibilities:

  • Help tech’s and assigned technical staff with quarterly inventories (understand how to pull count sheets and post results.
  • Work directly with Technicians to increase/decrease or modify parts.
  • Perform market locations parts, supply and equipment inventories as requested by the Director of Service/Director of Operations.

Reporting responsibilities:

  • Minimum of weekly check-in with SD Wayne White.
  • Report any trends, technical or customer issues directly to SD Wayne White.
  • Report any sales installation challenges or customer concerns directly to GM.

Staff responsibilities

  • Quarterly conversations and Annual review for Bozeman and Billings service team.
  • Provide emergency service decisions for Bozeman market areas, if needed ensure any emergency decisions are communicated to service director.
  • Schedule team meeting to update team on any Headlines or Issues.

Training responsibilities:

  • Work with leadership team to meet management goals and responsibilities.
  • Attend all Leadership meetings and required leadership training classes.
  • Work with Bozeman and Billings service team and FSS on training opportunities.

Expectations:

  • Will have to maintain a service territory and inventory.
  • Maintain Fishers core values for customer retention and customer satisfaction.

Fisher’s Technology offers an extensive benefits package that includes the following:

  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • Additional Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays & Extra Floating Holiday
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Short & Long Term Disability Insurance
  • Accident & Critical Illness Insurance