IT System Administrator II - Billings

This position is a hybrid work model ​and may be located at any of the offices within First Interstate Bank's fourteen state footprint, including Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington, and Wyoming.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

Implement, upgrade, document and support assigned software applications and assist with further development of applications. This position is responsible for serving as the primary contact between the vendor and IT Operations staff and will work with management, project teams and system engineers to regularly resolve outstanding issues and complete routine to complex tasks and project deliverables.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Research, test, and assist in deployment of upgrades and releases while adhering to documented change management process and procedures.
• Provide tier-three assistance to issues escalated from First Support on assigned applications. Assist IT System Administrator I team members with escalated issues and work with Infrastructure and Network Engineers in software problem resolution.
• Understand how supported applications interact with the underlying technologies including Windows Server, SQL Server, Active Directory, Citrix XenApp, VMware and Networking Technologies and protocols.
• Utilize PowerShell and scripting tools to automate processes, build reporting and troubleshoot installed software applications.
• Provide subject matter expertise to assist in the development and delivery of training for end users.
• Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans.
• Assist in creating and maintaining Service Level Agreements (SLAs) and Business Continuity Plans (BCPs) for assigned applications.
• Understand business requirements of assigned applications. Convert business requirements into system requirements and communicate the need to the vendor. Assist IT System Administrator I team members with the process of converting business requirements into system requirements as needed.
• Understand and interpret performance measures, goals, and objectives for the software.
• Gather, interpret and report system performance issues to vendor, business unit(s) and management.
• Analyze, evaluate, and recommend system changes, configuration and enhancements based on business requirements of assigned applications.
• Lead meetings and deliver presentations to small and large groups.
• Lead project work efforts and/or independently support project work.
• Serve as primary and/or backup system administrator for other applications as assigned.
• May be required to work after hours and weekends to accomplish work tasks.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A.) from a four-year college or university and five plus (5+) years’ related experience and/or training; or equivalent combination of education and experience. Industry certifications may be considered in place of a College degree. Certifications could be CompTIA A+, Microsoft.

Technology Associate (MTA), MCSE, CCNA

• Technical familiarity with core infrastructure architectures and tools, including Active Directory, Windows Server/OS, PowerShell and scripting tools, Middleware, Database, Networking Technologies and Protocols (TCP/IP, DNS, WINS, HTTP) and Application topologies.
• Experience with bank applications and software administration experience preferred.

OTHER SKILLS & REQUIREMENTS

Strong communication skills, both written and oral. Ability to remain objective and professional in times of conflict. Must be a self-starter; Ability to work independently or with a team; Ability to properly prioritize workload and remain adaptable under pressure; Must have strong organizational and analytical skills; Must possess a solid balance of technical and business knowledge. Must possess skill mastery and aptitude to easily take on new applications.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $27.58 to $45.51 per hour (in CO & WA), and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Colorado and Washington only, and this role is open to candidates outside of Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.