About the Role
Note: This is a temporary position for up to one year.
The position provides administrative support to Department Manager and to work unit and other duties as assigned. The position provides advanced administrative support to the work unit, in addition to performing duties associated with quality control and loan processing. Represents the bank in a professional manner when greeting customers and the general public on the phone and in person.
DUTIES AND RESPONSIBILITIES:
Quality Control: Perform all investigative and many response tasks involved in all quality control and audit reports. Ensure that all information is prepared in a timely manner to ensure adequate time for departmental review and submission by the required time. Perform various quality control and audit functions as required by Glacier Bank, secondary market investors, regulators, and related parties.
Perform monthly quality contract reviews/audits as required/assigned. Responsible for preparing information to be sent to various quality control providers within specified timeframes, researching and preparing responses to various quality control report findings within specified time limits, and assisting in audit and compliance responses and actions.
Provide administrative support to Real Estate Operations Manager. Duties include, but are not limited to: check the RE CAG voicemail throughout the day and maintain/save spreadsheet for phone call rotations; log mercury orders on the mercury spreadsheet each morning to keep on top of getting invoices paid, print invoices from the appraisal email that need to be paid for the week and ensure they are complete and accurate, update spreadsheet; log into MERS each morning to download files and save files and update the MERS log; conduct post-closing follow up weekly; maintain non-BVS training spreadsheet for the department; handle re-conveyances so completed by the 10th day after they are paid; update the appraisal comparable list as needed; track Field Review rotation as needed; forward closing documents (BDWS, note, and ticket copies) to loan servicing on an as-needed basis for Sanders Region processor; file documents; order UPS supplies for shipping (closing and post-closing duties) as needed/monthly. Perform other clerical/administrative duties as needed/assigned.
Loan Processing: Process employee loans and high volume overflow; serves as a senior processor. Prepare loan documents and correspondence including letters, memoranda, and various forms and reports in rough draft and final draft form for the lending staff. Proofread for accuracy and correct errors. Conduct follow-up to ensure information is received in a timely manner. Review documents/files for completion and accuracy. Process and complete private mortgage insurance requests, various government loan insurance, and guarantees. Check verifications of employment, assets, and credit to ensure the application is complete and accurate. Process loan documents; enter loan information in the computer accurately and on a timely basis. Process and complete technological underwriting tasks. Prepare loan file with all appropriate documentation. Track all required information needed to complete loan files; monitor and resolve problems to ensure all documentation is received and verified prior to packaging/closing. Act as the “insuring party” on all FHA guaranteed loans. Maintain current knowledge of guidelines, procedures, and policies related to loan processing duties. Understand and adhere to loan program requirements, lending regulations, and documentation policies and procedures.
KNOWLEDGE, SKILL, ABILITY:
Courtesy, tact, and diplomacy are essential elements of the job. Relate to others in an open and accepting manner; friendly and approachable. Sense how others feel; treat others with fairness, dignity, and respect. Cultivate rapport with all persons encountered at work. Communicate Effectively: Communicate effectively both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Customer Service: We are community-inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect
you, as an employee, to embrace the FSB Way and to support our values and visions of Integrity, Service, and Success. Teamwork: Demonstrate the ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Must be able to routinely perform work indoors in a climate-controlled environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to perform job functions accurately working both independently and with limited supervision. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform duties and responsibilities with composure under the stress of a deadline, requirements for accuracy and quality, and/or fast pace. Must be capable of exercising the highest level of discretion on both internal and external confidential matters. Ability to handle a wide variety of situations in a sensible, reasonable, and professional manner. Maintain composure and display restraint when faced with opposition, stress, or conflict with others. Receptive to new information and recognize the validity of various viewpoints; see situations objectively. Respond positively to changes in direction and priorities, responsibilities, or assignments.
What We Offer
COMPENSATION & BENEFITS:
The salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit-sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.
At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative, and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.
Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.