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Corporate Support Specialist - Bozeman

Full time Computer Science Entry Level Information Technology Installation-Maint-Repair Software

Job Description

Overview
 
The Corporate Support Specialist position is responsible for corporate technical support issues and workstation management (e.g. desktops, laptops, phones).  The Corporate Support Specialist position is fast paced and ever changing and requires regular management of changing priorities.
 
The IT Operations team is part of the Production Operations group and is responsible for the day-to-day configuration, maintenance, operation and support of Zoot’s infrastructure and software. The team develops and uses tools for automation of operational tasks and analyzes system utilization and performance metrics to ensure optimal operation of Zoot’s systems and environments.
 
The Production Operations group is responsible for managing the configuration and day-to-day running of the software infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring the smooth operation of the software product by quickly addressing incidents and minimizing downtime; essentially acting as the first point of contact for any problems users experience once deployed to production. This group performs tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.
 
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.
 
Essential Job Functions
  1. Perform end-user support to Zoot's corporate environment, including, but not limited to workstation applications, user management applications (e.g. Active Directory), business applications (e.g. Accounting), and communication applications (e.g. Email).
  2. Provide related companies end user support – user administration, diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components as necessary.
  3. Assist the Service Desk with the triage and remediation for customer service requests.
  4. Create and track purchase orders for workstation configurations; hardware and software.
  5. Create and maintain general reports and responses to audit requests.
  6. Assist with evaluating and recommending IT solutions, products, and services based on day-to-day support.
  7. Work with other personnel/departments to analyze requirements and alternatives and make acquisition recommendations (e.g. conference room configurations or phone setups).
  8. Exercise security measures to protect data, software, and hardware.
  9. Install new software releases and system upgrades, evaluate and install patches, and resolve software related problems.
  10. Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components when necessary.
  11. Respond to requests to assist in critical problem resolution, including after-hours support needs.
  12. Make changes to the corporate environment in alignment with Zoot’s policies, procedures, processes and best practices.
  13. Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
  14. Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal customers.
  15. Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Core Competencies Required
 
Job Specific: 
  • Analytical Skills - Uses a logical reasoning process to break down and work through situations or problems; able to identify and define problems, collect and analyze information, problem solve, and make decisions; extract key information from data and develop workable solutions for the problems identified.
  • Composure - Able to maintain a rational and objective demeanor when faced with stressful or emotional situations; makes emotional and physical changes to manage, control, and reduce tension in trying situations; handles pressure and/or stress effectively and does not become defensive or irritated; professional maturity; not derailed by obstacles or rejection.
  • Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision; also able to make good decisions using a mixture of analysis, experience, and judgment; decisions generally turn out to be correct/accurate when evaluated over time; is someone others can rely on for quality decisions.
  • Communication (Oral/Verbal) - Demonstrates the ability to convey thoughts and express ideas effectively using speech in individual or group situations; conveys and presents information appropriately for the needs of various audience groups.
  • Process Oriented - Able to determine the processes necessary to accomplish tasks; utilizes existing processes effectively; knows how to organize or combine tasks that align with processes to make workflow efficient; looks to improve existing processes when appropriate.
  • Quality Focused - Approaches tasks with attention to detail and a desire to get it right; reviews planning or requirements documents to ensure a thorough understanding of the deliverable; asks questions if uncertain; seeks feedback from others and isn't defensive in receiving it.
Companywide:
  • Accountability - Takes responsibility for tasks and projects as assigned; holds self and others accountable for high quality, timely, and cost-effective results; accepts responsibility for mistakes.
  • Action Oriented, Initiative – Works hard every day, self-motivated; energized by both tasks expected of the role and new or challenging projects; willing to act even with minimal planning, however, doesn't act carelessly and takes responsibility for actions, whether end result is positive or negative; moves on to the next task or project without being asked or seeks out additional ways to help.
  • Communication (General) – Effective with the form(s) of communication that are applicable to a given role (oral, presentation, written); able to be detailed enough to show that the right work was done, yet succinct enough to effectively communicate data, opinions, or findings.
  • Critical Thinking - Uses logical, strategic, analytical, reasoning to identify the strengths and weaknesses of a given situation and possible solutions, conclusions or approaches to problems; able to think outside the box to generate possible solutions.
  • Customer Focused, Service Oriented - Actively works to meet the expectations, requirements, or needs of internal and external customers; understands who their customer is; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Development Focused - Knows or is able to recognize personal strengths and weaknesses, opportunities, and limits; learns from mistakes; receptive to sharing one's own shortcomings with others; is comfortable with balanced performance reviews (both positives and areas to improve) and honest professional development and career discussions.
  • Driving for Results, Solutions Focused - Motivated by success and passionate about working and achieving results that align with the plan; finds ways to complete tasks or projects, even in the face of adversity, and remains optimistic and driven to the end; looks for ways to improve performance all the time.
  • Integrity and Trust – Widely trusted across the organization; seen as a direct, truthful individual; maintains confidentiality as required; admits mistakes; doesn't misrepresent themselves or the facts for personal gain.
  • Listening - Practices attentive and active listening; has the patience and ability to hear people out; able to accurately restate the opinions of others to validate understanding, even if there is disagreement.
  • Mentoring - Able to effectively share knowledge and insight with others so that they can accomplish tasks, achieve goals, and enhance skills.
  • Organization and Time Management - Able to manage multiple projects or tasks and adapt to changing priorities; effective and efficient with own time; able to bring resources (e.g. people, materials, processes, budget) together to get things done and uses them effectively; shows up on time and respects the time of others.
  • Problem Solving – Willing to solve difficult problems with effective solutions; examines all angles and sources before developing a solution; looks beyond easy solutions and doesn't stop at the first answer; able to uncover or anticipate hidden problems; provides honest analysis, even if the answer isn't what people want to hear.
  • Professionalism - Easy to approach and talk to; able to put others at ease, either naturally or due to self-awareness to adjust; warm, pleasant, and gracious; sensitive to and patient with the personalities of others; builds rapport by making people feel comfortable; works well with others; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; able to be candid with peers; solves problems in a way that minimizes negative impacts to others.
  • Technical Aptitude - Has the functional and technical knowledge and skills to perform a job's duties at a high level of accomplishment.
  • Working with Existing Tools - Able to leverage current tools, services, process, and procedures to accomplish tasks; seeks additional understanding of existing processes and procedures; finds ways to improve upon existing options before proposing or exploring new options.
Education, Training, and Experience Requirements
 
This position requires:
  • High School Diploma or Associates Degree (preferred)
Zoot Enterprises
About Zoot Enterprises

A leader in the fintech industry, Zoot is a global provider of innovative acquisition, origination, and decision management solutions.

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