Cash Management Support Specialist - Miles City

If you like working with people, are comfortable with technology, and enjoy variety in your workday then come join our growing Cash Management team!  For those seeking a professional career in an ever-evolving digital environment, this position is for you. Cash Management Support Specialist I will gain knowledge of how businesses use our services to efficiently and effectively flow their cash.  These digital channels include online banking, electronic money movement, remote deposit capture and fraud prevention.  This position is entry level and excellent customer service skills are a must.  Apply today!

Position General Responsibilities:

A Cash Management Support Specialist I will gain a good understanding of our digital solutions for our business customers including online banking, electronic money movement, remote deposit capture (RDC) and Positive Pay (a check/ACH fraud prevention tool).

A Cash Management Support Specialist I has a good understanding of business internet banking, cash management services including merchant capture, multifactor authentication methods and other electronic business banking solutions from both the customer and operational perspective.

Education, Experience and Certification Requirements

Note:  Only minimum responsibilities are listed.  Other responsibilities may be required as requested by management.

MINIMUM QUALIFICATIONS

1. Strong commitment to providing exceptional customer service
2. Ability to organize and prioritize tasks, and projects
3. Attention to detail
4. Strong written and verbal communications skills
5. Microsoft Office proficiency (Word, Excel, Outlook)
6. High School diploma or equivalency

Preferred:

1. Previous Bank cash management, operations and/or technology experience 
2. 1-2 years previous financial institution/customer service experience
3. Previous experience using ITI Software Programs

Dimension of Job:

This position is responsible for supporting the cash management services daily operations of with an emphasis on system input and maintenance and supporting the cash management specialists with customer interaction.  

This position needs to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services.  This position requires an understanding of the technical and practical aspects of the cash management services offered by Stockman Bank and be able to offer workable solutions to questions and issues brought forward by the cash management specialists and clients.  This individual will work closely with technology, central operations, branch operations and market cash management specialists.

Position Specific Responsibilities, Duties and Competencies

1.  Cash Management Onboarding
   1. New client record setup in Cash Management
   2. Cash Management file maintenance review
   3. Maintain, scan and index client files and documentation
   4. Assure Cash Management agreements, forms and other documents are on file as necessary/required prior to account set up (ie contracts; agreements etc) and follow up with branches and customers as necessary
   5. Coordinate with Technology, central and branch operations on cash management account set up and maintenance

2. Cash Management Call Center
   1. Troubleshoot and resolve customer issues with cash management services and other supporting services
   2. Assist new clients through the log in process and familiarize new clients with the functions within eBiz access
   3. Assist in the resolution of customer issues in all electronic business banking channels in cooperation with branches

3. ACH Reconciliation/RDC Customer Reconciliation
   1. Provide assistance for ACH file processing questions
   2. Review and approve ACH files as required
   3. Balance the eBiz ACH customer files
   4. Review and process exceeds for ACH customers
   5. Process NOCs to ACH originating customers
   6. Review transactions for ACH customers and record any anomalies
   7. Balance overnight RDC deposits for customers with technology every morning
   8. Review and assist with customer RDC deposit information regarding their RDC deposits