Engagement Manager - Bozeman

The Engagement Manager is a strategic leader and trusted advisor to our largest and most valuable clients, capable of orchestrating the successful delivery of complex technical solutions. You are a detail oriented leader who drives exceptional outcomes through effective planning and a deep understanding of business, technology, and organizational change strategies. As an Engagement Manager you will build upon a strong technical and project management foundation to drive success on a client portfolio, fully own client accounts, manage senior stakeholder relationships, advise & guide clients to pursue best practice solutions, and ensure technology implementations translate to business impact fitting with your and commonFont’s high standards.

Your responsibilities include:

• Portfolio Success: Partner with Senior Manager and Portfolio leadership team to drive client success. This includes monitoring and shaping financial performance, and collaborating with the leadership team to develop proactive strategies for optimizing client, team, and financial outcomes. Regularly assess time investment in client accounts for maximum leverage and impact.
• Account Ownership: Hold full accountability for all aspects of one or more client accounts, encompassing financial and client success targets, senior client relationships, account retention and growth, team management, and operational planning and delivery. Establish a clear vision and expectations for team members, holding them accountable for successful execution.
• Complex Engagement Leadership: Lead and oversee complex, high-stakes, and multi-threaded technology implementations and service engagements. Ensure meticulous project planning, resource allocation, risk mitigation, and consistent communication to achieve engagement goals and deliver exceptional value. This includes managing multiple workstreams, coordinating diverse teams, and ensuring alignment with overall client objectives.
• Team Leadership & Development: Build and lead high-performing engagement teams and foster a collaborative and results-oriented culture. Provide guidance, coaching, feedback, and clear expectations to improve individual and team performance.
• Stakeholder Management: Navigate complex organizational structures and build strong relationships with diverse stakeholders across multiple levels and departments, including functional directors, decision makers, managers, and technical teams. Facilitate effective communication and collaboration to ensure alignment, address concerns, and drive consensus, while acting as a trusted advisor and advocate for both the client and commonFont.
• Advisory & Consultation: Be a student of the industry and speak the language of business.  Leverage your deep expertise in technology, business, and industry best practices to guide clients. Provide input and guidance on implementation, governance, change management strategies. Be prepared, confident, and ready to provide clients a clear point of view on program performance and direction – even with imperfect information.

You are a results-oriented leader with a track record for delivering exceptional client experiences. You possess:

• Proven Experience: 7-10+ years of experience managing complex projects and stakeholder relationships, ideally in technology or consulting. You translate technical concepts into strategic value for clients and have had ownership for achieving key business objectives.
• Strong Project Management Skills:  Proven experience in project planning, resource allocation, risk management, and stakeholder communication.
• Business & Consulting Skills: Proven ability to solve complex organizational challenges. You are a skilled consultant who identifies client needs, develops solutions leveraging technology, and drives measurable results.
• Technical Skills: Hands-on experience implementing and managing technology and technical ecosystems to solve business problems (i.e., Qualtrics). Demonstrated understanding of how technology is translated into business value.
• Exceptional Communication Skills: Ability to communicate complex concepts to diverse audiences and build strong relationships with stakeholders at all levels.
• Client-Centric Focus: A strong commitment to understanding and exceeding client expectations, building trust and credibility through exceptional service delivery.
• Coaching Skills: Demonstrated ability and experience guiding and motivating team members, fostering a culture of collaboration, accountability, and continuous improvement.
• Problem-Solving Skills: Ability to analyze complex issues, identify root causes, and develop creative solutions that meet client needs and drive project success.
• Growth Mindset: Commitment to continuous learning and professional development, staying abreast of the latest trends and innovations in the Experience Management (XM) space.

Additional Desired Skills:

• Experience in the technology sector or with consulting services
• Certifications in project management, strategic communication, or change management are helpful