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Systems Administrator I - Billings

$60,000 - $75,000 yearly
Full time Analysis Computer Science General Business Information Technology Software

Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality.   KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK).  Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. 

At KOA, we believe the outdoors is fun and for everyone.  We are committed to having an environment where all are treated with dignity and respect.  We strive to:
  • intentionally create a sense of community and belonging for our guests, employees and franchise partners
  • continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
  • sustain a culture that promotes diversity of thought and experiences
  • ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
  • drive change in our company and industry through action and implementation 

Summary:

The System Administrator I is responsible for maintaining a reliable and secure hardware, software and SaaS infrastructure.  This position will deploy, configure, maintain, monitor, patch and secure KOA internal, external, network and SaaS environments as well as end user support as needed.

Essential Duties and Responsibilities:

  • Assist to ensure the reliability of the hardware, software, and data, by developing and coordinating security, backup, and maintenance procedures.  Maintain a detailed knowledge of the applicable SaaS, hardware, operating systems, and utility programs.
  • Monitor usage of the servers and personal computers, to attain maximum availability, efficiency, and productivity, and to determine deficiencies in hardware or software.
  • Provide day-to-day and strategic support for KOA’s corporate systems.  Strategic support includes long range planning for the enhancement and continued operations of the corporate systems.  This includes helping to develop and enforce KOA’s corporate technology policies.
  • Responsible for the security, integrity, configuration, and protection of all corporate technology assets that includes hardware, software, SaaS solutions and the data these assets create.
  • Responsible knowledge of public and private cloud and virtual environments.  Includes working with the partners supplying the hardware and software.
  • Responsible for computer hardware and general hardware maintenance and installation. 
  • Implement programming or configuration changes and new programs or SaaS solutions, as necessary, for the smooth daily operation of the associated systems.
  • Assist campground users with their questions, including operational problems with programs, printers, and displays.
  • Develop and implement new employee technology training.  Including initial training and continuing operational assistance with all relevant software and systems.

 Non-Essential Duties and Responsibilities:

  • This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  Required Education and Experience:

  • Bachelor’s degree in Information Services or a related information field or equivalent experience.
  • 1 - 3 years of Information Systems experience.
  • Technical Requirements:
    • Working knowledge of VMware
    • Working knowledge of Cloud administration (Azure, AWS)
    • Working knowledge of Security best practices
    • Working knowledge of SSO
    • Working knowledge of virus protection and security programs.
    • Working knowledge of PC and server hardware.
  • Detail Oriented with excellent time management skills.
  • Proven team player with critical thinking and problem-solving skills.
  • Ability to quickly research topics, test options, and make recommendations on findings.

 Preferred Education and Experience:

    • Knowledge of SaaS integrations
    • Knowledge of backup solutions (Veeam)
    • Knowledge of Pure Storage and/or VMWare vSan
    • Knowledge of IP based networks.
    • Knowledge of switches, firewalls, wireless preferred.
      • Cisco, Palo Alto, Meraki
    • MCSE, CISCO or VMware certification preferred.

 Physical Demands and Working Conditions:

  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other small items up to 20 pounds, occasionally up to 40 pounds with assistance.
  • Prolonged exposure to computer screens and artificial lighting.
  • Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
  • May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
  • Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.
  • Will experience occasional interruptions and shifting priorities.

Benefits Offered:

  • Medical/Vision Insurance
  • Dental Insurance
  • Health Savings Account
  • Flexible Spending Account
  • Dependent Care Account
  • Paid Life & AD&D Insurance
  • Paid Short Term and Long Term Disability
  • Voluntary Life & AD&D Insurance
  • Voluntary Critical Illness Insurance
  • Voluntary Accident Insurance
  • Voluntary Hospital Indemnity Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Employee Assistance Program
  • 401K Retirement Plan
  • 401K Company Contributions
 

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect.  The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind.  All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

Kampgrounds of America, Inc. (KOA)
About Kampgrounds of America, Inc. (KOA)

With over 500 campgrounds nationwide, Kampgrounds of America Inc. (KOA) is the world’s largest system of privately held campgrounds. KOA has been nationally recognized for its work in public relations, marketing, and franchise satisfaction. At KOA, our mission is to connect people to the outdoors and each other.

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