The principal function of an employee in this class is to provide customer service and act as a project liaison as it relates to development review and the building permitting process. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees, Federal and State agencies, applicants, property owners, design professionals, and the general public. The principal duties of this class are performed in a general office environment. The work is performed under the supervision and direction of the Development Review Manager, but considerable leeway is granted and expected for the exercise of independent judgment and initiative.
Work Week: Typically Monday through Friday, 8:00 am to 5:00 pm
MINIMUM REQUIRED QUALIFICATIONS
- Associate’s Degree;
- Considerable (3-5 years) experience in administrative, customer service, or related field;
- Some (1-3 years) experience in planning, building trades, construction or community development environment, or related field; OR
- Any equivalent experience which demonstrates the candidate's knowledge, skills, and abilities necessary to perform the work.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to provide outstanding customer service;
- Ability to communicate clearly and effectively both orally and in writing using both technical and non-technical language;
- Ability to establish and maintain effective working relationships with assigned supervisors, other employees, and the general public;
- Ability to carry out data gathering and research techniques, research codes for clients and related City staff;
- Ability to perform moderate mathematical and other analytical and interpretation tasks;
- Ability to prepare and present accurate and reliable reports containing findings and recommendations;
- Some knowledge of or ability to quickly learn current practices and procedures involved in City service delivery;
- Ability to learn department related city ordinances, policies, procedures, and regulations.
- Ability to respond effectively to a wide range of persons and situations, including situations in which individuals may be upset over the issue with City activities and policies;
- Ability to exercise independent judgment and discretion;
- Ability to guide projects through to conclusion;
- Knowledge of staff roles and outside agency responsibilities as it relates to the customer;
- Knowledge of modern office procedures, practices, and equipment;
- Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
- Ability to use database management and word processing software;
- Ability to perform basic math and accounting skills;
- Ability to perform data entry and develop spreadsheets;
- Ability to understand and follow oral and/or written policies, procedures, and instructions, and to ask for guidance in interpreting policies when necessary;
- Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
- Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
- Ingenuity and inventiveness and the use of the appropriate levels of discretion in the performance of assigned tasks;
- Consistently performs assignments in accordance with the City’s Core Values of Integrity, Leadership, Service, and Teamwork.
REQUIRED SPECIAL QUALIFICATIONS
- Offers for employment are conditional upon satisfactory response to post conditional offer process;