Responsible for daily teller transactions in both the lobby and drive-up locations of the branch. Responsible for the delivery of outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional Retail products and other lines of business. This is an entry-level position.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.
Process the expected number of daily teller transactions using our current teller platform. Transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, official check purchases, gift card sales, travel card sales, proof transactions, and the buying or selling of the foreign currency.
Responsible for the effective use of 360View including Activities, Incidents, and Referrals to business partners. Referrals to other lines of business include Retail, Commercial, Payment Services, Treasury, Wealth Management, and Home Loan departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION &/or EXPERIENCE
High School diploma or general education degree (GED).
OTHER SKILLS & ABILITIES
Attention to detail including verbal and written instructions; maintain confidentiality; effective use of tact and diplomacy as it relates to clients and co-workers; working knowledge and use of a personal computer, Word/Excel software programs, and strong 10-key skills preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.