EBanking Specialist- Billings

  • Western Security Bank
  • Billings, MT, USA
  • Nov 09, 2020
Full time Banking Customer Service Information Technology

Job Description

Western Security Bank is currently hiring for an E-banking Specialist. The E-banker provides support and service to all electronic banking products. 


DUTIES AND RESPONSIBILITIES:

CUSTOMER RELATIONS

  • Responsible for fulfilling the WSB Mission Statement: “I Will Exceed the Expected.”
  • Maintain positive on-going relationships with the existing customer base.
  • Project an image of professionalism and genuine concern in dealing with the public.
  • Inspires trust and confidence in clients through problem-solving, listening carefully to customer needs, and proactively recommending solutions.
  • Ability to meet and communicate with customers on a level that instills both trust and comfort.
  • Possess the skills necessary to implement a high degree of E-Banking training for all levels of customers.
  • Actively use the Seven Service Principles for all service encounters:
  • Actively use the WSB Core Values
  • Demonstrates knowledge of electronic banking products as well as non-electronic banking products resulting in the ability to intelligently recommend the appropriate products for internal and external customers.
  • Regular contact with internal and external customers providing follow-up training and retention efforts.
  • Provides problem resolution to internal and external customers.
  • Participates in customer on-site calls.

NET TELLER DUTIES

  • Responsible for the set-up of new net teller customer
  • Resets Net Teller password.
  • Provides Net Teller support.
  • Review dormant/closed Net Teller accounts.
  • Prepares required documents for Net Teller.
  • Responsible for single sign-on maintenance.
  • Researches e-Banking issues

TECHNICAL SUPPORT

  • Proficient in Jack Henry software
  • Provides mobile banking support
  • Prepares documents for new orders
  • Responsible for system input
  • Retail and commercial product knowledge
  • RDC support
  • Prepares documents
  • Provides installation support
  • Conducts RDC reviews

MISCELLANEOUS DUTIES

  • Actively participates in WSB continuing education
  • Performs duties while complying with Federal and State Laws and GBCI/WSB policies.
  • Other duties as assigned.
  • Contributes to team effort by accomplishing related results as needed, including special projects as assigned.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


About You

QUALIFICATIONS:

Education and Experience:

  • High School diploma or GED required.
  • Previous experience in deposit support preferred.
  • Previous banking or finance experience preferred.
  • An equivalent combination of education and experience

 KNOWLEDGE, SKILL, ABILITY:

Necessary Knowledge, Skills, and Abilities:

  • Thorough knowledge of all electronic banking products and their benefits to the customer.
  • Knowledge of regulatory rules and regulations.
  • Excellent communication skills
  • Ability to work independently.
  • Ability to be a highly motivated self-starter
  • Ability to understand and follow written and oral instructions
  • Ability to communicate effectively verbally and in writing.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to establish and maintain effective personal working relationships with peers and supervisors.
  • Skilled in meeting and greeting the public.
  • Ability to handle multiple projects and details simultaneously.
  • Ability to write routine reports and correspondence.
  • Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to work cooperatively with staff inside and outside of the department.
  • Ability to work well under pressure
  • Knowledge of principles and methods for showing, promoting, and selling products or services.

 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on the computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.


What We Offer

COMPENSATION & BENEFITS: 

The salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit-sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: 

At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative, and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness and has repeatedly ranked among the top 10% in the nation for financial strength.


We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.