Applied Materials
Kalispell, MT, USA
Key Responsibilities
Support New Product Introduction (NPI, roadmap) and Continuous Improvement Projects (CIP) to maintain product excellence. Technical expert supporting field escalations, up to and including excellent communication skills to work directly with customers to manage and meet their expectations, adhering to Applied and customer safety requirements.
Develop new procedures and Best Known Methods (BKMs) to service new products
Cradle to grave engagement starting with design review on new product enhancements
Provides technical input from a user standpoint
Evaluates and provides feedback on designs for serviceability (participates in DFx)
Performs final validation of Alpha/Beta release, including CIP
Applications Lab testing of CIP parts and product releases
Perform alpha hardware installs in lab
Testing and HW/SW validation for CIP/Enhancements
Documents and release procedures for subsequent retrofits/install...