First Interstate Bank
Billings, MT, USA
SUMMARY
First Support employees provide an initial level of application and operational support to internal endusers. The First Support Team is responsible for providing a centralized point of contact for all internal users to communicate problems, questions and suggestions for enhancements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.
Field all levels of application support and operational calls from bank employees.
Consistently and without fail provide the highest levels of support and professionalism including the ability to effectively communicate not only with end-users, but also internal operations and third party vendor support via phone, e-mail and in-person.
Resolve any customer inquiries or issues that fall within First Support’s “Scope of Practice” in a timely manner and properly escalate issues on a limited basis.
Must demonstrate complex problem solving skills...