Endpoint Utility Corp
Kalispell, MT, USA
The EUC Support Specialist is responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint Utility and at front line with our customers, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills. You will collaborate with other Support Specialists to share knowledge and assist other Support Specialists when needed.
Job Details
Effectively be able to resolve of find a solution for the customer’s issue.
Manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms.
Accurately record, prioritize, categorize, and track the event or issue in Customer Relationship...