4 jobs found

Job Description About The Role As part of the Enterprise Project Management Office (EPMO), this position is a strategic partner that collaborates with business owners to deliver value for customers and employees by facilitating consistent delivery of projects. Builds and continuously develops relationships with bank users, all levels of management, and vendors to increase the operational capability of the EPMO to deliver our offered services. This position is considered a representative of the EPMO to all levels of bank groups and management, and professionalism and diplomacy to gain trust is critical to the success of the position. The Business Analyst II will perform in a highly visible bank-facing role by performing detailed business requirement, data, and workflow analysis for small to medium projects. Gather business requirements and write functional requirements and user stories to guide system development and configuration. Create user acceptance testing plans...

Job Description About The Role The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation and production lifecycle. This is an entry level admin position and will be given the opportunity for significant training. This position will also support lower risk applications. This role will be primarily responsible for low impact IT Services provided to the bank, such as Fraud, Silverlake, 4|Sight, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production...

Job Description About The Role Provide first line and Single Point of Contact support to bank employees on a variety of issues over the phone, e-mail or on-site. Troubleshoot computer systems, hardware, peripherals, Telephony, and Network connectivity. Have knowledge of when to route incidents to Incident Management. Be able to define differences between an incident request and a change order as defined by ITIL. Accurately communicate knowledge or work arounds within department guidelines.   A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.   Duties and Responsibilities Diagnose, determine solutions, and help callers restore system operations....

About The Role The Electronic Records and Content Management (ERCM) Administrator is responsible for supporting Corporate Operations and Bank Divisions in the administration of the Electronic Content Management (ECM) program. This role will be tasked with implementing processes to evaluate and review Glacier’s current information governance and records management program to improve efficiency and adherence to legal and regulatory requirements. Also ensures applicable records preservation and disposal processes are adhered to as relates to the organizations specific requirements and prescribed policies and procedures. Serves as a liaison to multiple department managers and project support staff in the use of ECM technologies and provides administrative support to Banking Division team members. Serves as a key role in the guidance of overall Information Governance/Records Management strategy.   This is a Corporate position which may be located at an available...