Oracle
Bozeman, MT, USA
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
The Oracle B2C (Service Cloud) Operations team is looking for a dedicated frontline web developer to take over maintenance and development of our Customer Portal and end-user environments. Supporting the larger Oracle B2C team, the Operations team is a crucial to the success of the wider organization. This...