8 jobs found

Job Summary At Workiva, we want a diverse mix of talented engineers who are product builders. If you don’t want to settle for “just doing the ticket”, and if you want to be empowered to change the product to solve customer problems, you’ll love it here. The technologies you know before-hand, or the technologies you leverage while solving problems, matter less than making software that real people enjoy using. We're an agile team committed to maintaining a positive, safe, supportive, and results driven team culture. We routinely work on improving performance, user efficiency, and user experience in the application. Workiva uses a tight feedback loop with customers to re-prioritize work accordingly in an Agile development process. We’re committed to solving real customer problems and use this feedback loop to ensure we’re delighting them with our solutions. The backend services are in Python, Java, and Kotlin, and deployed in a Cloud...

Job Summary At Workiva, we want a diverse mix of talented engineers who are product builders. If you don’t want to settle for “just doing the ticket”, and if you want to be empowered to change the product to solve customer problems, you’ll love it here. The technologies you know before-hand, or the technologies you leverage while solving problems, matter less than making software that real people enjoy using. We're an agile team committed to maintaining a positive, safe, supportive, and results driven team culture. We routinely work on improving performance, user efficiency, and user experience in the application. Workiva uses a tight feedback loop with customers to re-prioritize work accordingly in an Agile development process. We’re committed to solving real customer problems and use this feedback loop to ensure we’re delighting them with our solutions. The backend services are in Python, Java, and Kotlin, and deployed in a Cloud...

Summary The Solution Engineer uses technical knowledge to map customer's needs to our application across one or more domain areas. In this capacity, the Solution Engineer will conduct discussions on sales calls with customers and provide support for marketing through trade show attendance, presentations, product channel trainings, and webinar presentations and hosting. Leads self and provides support or mentoring to Associates and Interns.   Responsibilities Executes pre-sales framework to engage customers, prospects, and partners via phone, web, or onsite meetings, drive the discovery process, and identify areas where Workiva solutions align to address customer/prospect needs. Ensures customer success by working with Workiva Client Services team for smooth on-boarding and long term success. Contributes to business cases that articulate Workiva's value. Demonstrates knowledge across multiple domain areas developing working...

Summary The Customer Support Engineer (CSE) is responsible for responding to customer issues across our Wdesk and Wdata platforms. Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps. A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face. They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.   Responsibilities Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management. Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when...

Job Summary The Data Integration Consultant interfaces with customers' technical teams to listen and gather customer requirements for needed reporting requirements. Working closely with customers and internal teams from Sales, Product Development, and Customer Success, the Data Integration Consultant creates repeatable process workflows to meet customer needs. The role is responsible for listening to customer challenges and gathering customer requirements to develop automation and integration of data and processes to enable our customers to better leverage Workiva products.   Responsibilities The Data Integration Consultant interacts with customers to determine their needs and develops solutions with current Workiva products to meet those needs Consults with customers to determine their challenges and requirements Creates custom demo solutions for customers and prospective customers Provides project and relationship management to large customers with...

Summary The Business Operations Analyst - Customer Success supports the Customer Success and Services businesses and is responsible for reporting, analytics, and forecasting for Customer Success and Services initiatives and efforts within Workiva.    Responsibilities Reporting and Analytics: Works with internal teams to identify and gather information needed to support team objectives and goals Develops and administers reports, dashboards and analytics to track key performance indicators, drive operational efficiencies and support data-based decision-making Analyzes and forecasts churn and revenue retention Analyzes survey results, and provides leadership with insights into trends in customer feedback Provides recommendations and guidance to leadership on short-term and long-term strategy and objectives using analytical and quantitative skills Develops processes to ensure accuracy of internal customer data   Operations...

Summary The Senior Director of Information Security leads enterprise-level system, data, and knowledge protection programs that safeguard organizational and customer data, strategic operating information, and proprietary business insight. Leveraging an expert knowledge of network and security concepts, technologies, and forensics, this position leads a team of IT security professionals responsible for analyzing potential risks and for creating preventive strategies that effectively prevent the loss of propriety information, operating data, and confidential customer information.   Responsibilities Builds and leads a strong sustainable organization with high levels of employee engagement by attracting and developing superior talent and rewarding superior performance of teams and individuals Establishes and maintain relationships and effectively communicates with customers, business unit leaders and senior management to raise visibility and ensure...

Job Summary Our Information Security team provides the mission-critical functionality, availability, and security required by our customers, both internal and external. The Staff Security Engineer is a member of the Workiva Red Team. Possessing strong initiative and communication skills, knowledge of best security practices, and experience developing in a variety of environments and languages, the Staff Security Engineer creates and deploys protocols for security assessment, vulnerability testing, and other security improvement methods to maintain a strong and ethical center for Workiva. At this level and above, expectation is that each individual will serve as representative of InfoSec and make building relationships a priority. Responsibilities Software Development Tightly integrate with Research & Development teams to design programs that bridge security gaps found Develop tools to assist with security and compliance tasks Security Assessment...