6 jobs found

The Global Product Support position is based in Kalispell, Montana-just outside of Glacier National Park and includes comprehensive Health and Wellness Benefits, Relocation Assistance, Discretionary Bonus Incentive, Flex Time Off (FTO) and 401k Match.   Key Responsibilities Support New Product Introduction (NPI, roadmap) and Continuous Improvement Projects (CIP) to maintain product excellence.  Technical expert supporting field escalations, up to and including excellent communication skills to work directly with customers to manage and meet their expectations, adhering to Applied and customer safety requirements. Develop new procedures and Best Known Methods (BKMs) to service new products Cradle to grave engagement starting with design review on new product enhancements Provides technical input from a user standpoint Evaluates and provides feedback on designs for serviceability (participates in DFx) Performs final validation of Alpha/Beta...

Job Description About The Role The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation and production lifecycle. This is an entry level admin position and will be given the opportunity for significant training. This position will also support lower risk applications. This role will be primarily responsible for low impact IT Services provided to the bank, such as Fraud, Silverlake, 4|Sight, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production...

Key Responsibilities Will prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements Will drive project deliverables and task details by through the use reports, tracking charts and, checklists.  Aligns the activities of  resources internal to the business unit to achieve on-time and within budget performance objectives for the project.   Monitors, and reports to the business unit on project's cost performance.  Will participate on intra business unit design teams to complete projects.  Will contribute to  the team's technical development in the pursuit of the team's project goals. Will research causes to project obstacles and  assist in implementing solutions for resolution.   Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines...

Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.  Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.  Provides Alpha Site support to Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.  Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field....

Key Responsibilities Assist with technician procedures on IM&TE including: asset calibration, maintenance, and repair. Assist with Calibration Department administrative responsibilities including: metrics, documentation, calibration electronic database functions, interdepartmental communications, and other operational duties of the Calibration Department. Assist with services relating to external calibration vendors and suppliers including: quote requests and other communications, purchase orders and other means of funding, issues relating to IM&TE, documentation and processing of IM&TE returned from vendors, and Global eSR’s.   Key Employee Attributes: Attention to detail Mechanical and mathematical aptitude Excellent verbal and written communication skills including composition of business-professional emails and the ability to interact with cross functional teams. Computer skills including proficiency with...

The EUC Support Specialist is responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint Utility and at front line with our customers, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills. You will collaborate with other Support Specialists to share knowledge and assist other Support Specialists when needed.   Job Details Effectively be able to resolve of find a solution for the customer’s issue.  Manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms.  Accurately record, prioritize, categorize, and track the event or issue in Customer...