Applied Materials
Kalispell, MT, USA
The Global Product Support position is based in Kalispell, Montana-just outside of Glacier National Park and includes comprehensive Health and Wellness Benefits, Relocation Assistance, Discretionary Bonus Incentive, Flex Time Off (FTO) and 401k Match.
Key Responsibilities
Support New Product Introduction (NPI, roadmap) and Continuous Improvement Projects (CIP) to maintain product excellence. Technical expert supporting field escalations, up to and including excellent communication skills to work directly with customers to manage and meet their expectations, adhering to Applied and customer safety requirements.
Develop new procedures and Best Known Methods (BKMs) to service new products
Cradle to grave engagement starting with design review on new product enhancements
Provides technical input from a user standpoint
Evaluates and provides feedback on designs for serviceability (participates in DFx)
Performs final validation of Alpha/Beta...