2 jobs found

*This position is available out of Belgrade, Billings, Bozeman, Helena, Lewistown, and Missoula, MT Summary The Suspicious Activity Monitoring BSA Officer is a vital resource for the organization’s compliance with safety and soundness regulations. Will perform all functions necessary to maintain compliance with the GBCI BSA/AML/OFAC Program, Policies, and Procedures for the bank to comply with legal and regulatory requirements and maintain satisfactory ratings on all BSA Audits and Exams. The ability to motivate or influence internal or external senior level professionals is a critical part of the job requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues as well as a professional level of written communication skills are essential to the position. This is a Corporate position which may be located at an available bank division location across our eight state...

About The Role Provide first line and single point of contact support to bank employees on a variety of issues over the phone, e-mail or on-site. Troubleshoot computer systems, hardware, peripherals, Telephony, and Network connectivity. Have knowledge of when to route incidents to Incident Management. Be able to define differences between an incident request and a change order as defined by ITIL. Accurately communicate knowledge or work arounds within department guidelines. A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Duties and Responsibilities Diagnose, determine solutions, and help callers restore system operations. Install pre-approved software remotely...