2 jobs found

Department:       Operations                                                                      Reports To:       Operations Support Manager (or Lead)                              Job Summary:  This position supports various aspects of the operations department and the Combo Technician position including supporting the installation and maintenance services. May offer support to full-time Combo Techs as needed or perform other duties as assigned.   Essential Job Duties and Responsibilities: Provide cutover activities. Assist Combo Tech(s) with repair of new and/or existing voice and data residential and business services.  Perform various other duties within...

SUMMARY First Support employees provide an initial level of application and operational support to internal endusers. The First Support Team is responsible for providing a centralized point of contact for all internal users to communicate problems, questions and suggestions for enhancements. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Field all levels of application support and operational calls from bank employees. Consistently and without fail provide the highest levels of support and professionalism including the ability to effectively communicate not only with end-users, but also internal operations and third party vendor support via phone, e-mail and in-person. Resolve any customer inquiries or issues that fall within First Support’s “Scope of Practice” in a timely manner and properly escalate issues on a limited basis. Must demonstrate complex problem solving skills...