5 jobs found

Job Summary The Software Support Manager Leads a team of engineers to manage incoming support requests, build tooling to improve the support process, and address customer issues. This position proactively identifies production issues and resolves them quickly while communicating with relevant stakeholders in Customer Success, Engineering, Quality Assurance, and Leadership on the status of issues, initiatives, and direction. Responsibilities People Management: Contributes to building a strong sustainable organization with high levels of employee engagement by selecting and developing talent and rewarding superior performance Provides employees with coaching, feedback, and developmental opportunities to enhance their skills, motivation, and performance Rewards performance in ways that enhance employee engagement, commitment, and satisfaction Demonstrates the assessment capability to identify top talent for recruitment Manages operations...

Open to 100% Remote or in near of our office locations (Denver, CO; Ames, IA; Scottsdale AZ; Bozeman, MT; Chicago, IL; Charleston, SC; New York City, NY; Philadelphia, PA; Missoula, MT )     Summary   The Creative Operations Manager partners with the Director of Creative & Brand Management in serving as the project manager for all creative marketing projects and ensuring projects align with the overall vision and strategy of the global Workiva brand. The Creative Operations Manager will reside with the design team and work cross functionally, aligning with the content and digital teams to keep the creative process on track. This position will be instrumental in balancing day-to-day needs and long term strategy as well as seamlessly implementing our brand design systems to ensure consistency and quality of the Workiva brand experience at every touch point.   Responsibilities Help drive efficiency and...

Job Summary The Software Support Engineer provides the first line of technical support to our Customer Success staff. They serve as an intermediary between Customer Success staff and development teams to identify root causes of customer issues in order to quickly deliver solutions to any problem that a customer might encounter. They are able to take an issue and turn them into an experience that wows customers. Not only does the Software Support Engineer verify issues, but they also identify and pursue solutions, interacting with customers and internal support representatives to deliver maximum customer satisfaction. The Software Support Engineer also enjoys working in a dynamic work environment through interacting with multiple development teams to find solutions for customers. Responsibilities Understands & Fulfills Customer Needs & Requirements: Understands and clearly articulates customer needs and requirements and also services larger business needs of the company...

Job Summary   This position is responsible for the design, implementation, and ongoing management of Workiva’s management and leadership development philosophy and strategy. Reporting to the VP of Talent and Organizational Development, this high-profile role will work directly with front line managers to senior leaders to develop management and leadership capability, deliver a best-in-class leadership development program, consult with business leaders on leadership challenges, and leverage data and insights to design learning opportunities at scale. This position will also help drive change management strategies, champion transformational initiatives, and bring new ideas and innovative approaches to the development of management and leadership skills at Workiva.   This role will partner closely with HR and business leaders, HR Business Partners and Centers of Excellence (COEs), and Diversity, Equity, Inclusion, and Belonging (DEIB)...

Summary The Senior Revenue Operations Analyst will partner with cross-functional units including sales, marketing, and customer success leaders to design measurement models and architecture of core analytics and dashboards to monitor, diagnose and support our go-to-market initiatives and sales performance.   Responsibilities Tracks key metrics such as activities, funnel stages, pipeline, bookings, region and product based analytics, deal sizes and close cycles. Supports Sales, Marketing, and Customer Success leaders in creating executive presentations Performs ad hoc analysis as needed across multiple data sets, including Salesforce, Marketo, and enterprise data warehouses Continuously monitors revenue metrics with a good understanding of KPIs and how they can be impacted. Guides the business in understanding how marketing and sales spend and outcomes accurately drive impact and return on investment via accurate reporting & forecasting....