2 jobs found

The Team Manager of Enterprise Customer Success holds a critical leadership position in shaping a high-performing team of Enterprise Customer Success Managers (ECSMs). This role is essential for driving customer adoption, retention, and growth, ultimately enhancing the overall customer experience and maximizing lifetime value. What You’ll Do Lead and Inspire: Steer a dedicated team focused on delivering exceptional customer retention and growth outcomes. Develop Talent: Coach and mentor CSMs to excel in pivotal metrics such as onboarding, adoption, retention, satisfaction, and outcome management. Your guidance will empower them to become trusted advisors to our customers. Performance Management: Provide constructive feedback and manage performance evaluations, ensuring each team member can navigate challenging customer situations effectively.  Enhance Key Metrics: Coach the team to produce best-in-class onboarding, adoption,...

As a Manager of Solution Consulting in our Financial Services vertical you will step into a world where you won't just oversee operations, but actively engage in high-stakes presales activities that propel us beyond revenue targets. Your solution consulting expertise and financial services knowledge won't be confined to the sidelines – it will be front and center, driving us toward new horizons. Think of this as your chance to not just lead, but to elevate. Your role will involve managing and evolving a team that's efficient and visionary, that thrives on best practices, sharpens its sales and technical prowess, and boldly conquers obstacles in the field. Additionally, you will be partnering with our vertical solution owner to help drive our go-to-market strategy for our investments, banking and insurance solutions. What You’ll Do Lead a team of Solution Consultants to support the Workiva sales groups to meet their solution needs Partner with our...