2 jobs found

Summary Workiva Customer Success Managers (CSMs) are a critical part of our customer-facing team.The CSM serves as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes, and identifying opportunities for growth within their named accounts post-sale.As a CSM, your primary mission will be to maximize our customers’ ROI in the Wdesk platform.You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle.You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.   Responsibilities Drive customer adoption of Workiva solutions Continuously prove ROI to your customers Consult on best practices, workflows, and...

Summary The Senior Revenue Operations Analyst will partner with cross-functional units including sales, marketing, and customer success leaders to design measurement models and architecture of core analytics and dashboards to monitor, diagnose and support our go-to-market initiatives and sales performance.   Responsibilities Tracks key metrics such as activities, funnel stages, pipeline, bookings, region and product based analytics, deal sizes and close cycles. Supports Sales, Marketing, and Customer Success leaders in creating executive presentations Performs ad hoc analysis as needed across multiple data sets, including Salesforce, Marketo, and enterprise data warehouses Continuously monitors revenue metrics with a good understanding of KPIs and how they can be impacted. Guides the business in understanding how marketing and sales spend and outcomes accurately drive impact and return on investment via accurate reporting & forecasting....