8 jobs found

Job Description: The Director of Production Operations will oversee Zoot’s production operations to guarantee reliability, quality, efficiency and ultimately, client satisfaction. This individual will develop, maintain, and lead high performing teams, analyze operational inefficiencies, implement solutions, and align all operational efforts of production operations with the broader business objectives. The Production Operations group is responsible for managing the configuration and day-to-day running of the infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring smooth operation of Zoot’s systems. The goal of this group is to quickly address incidents and minimize downtime. The Production Operations group is the first point of contact for any problems users experience once deployed to production. This organization’s groups perform tasks...

Job Description: Zoot is dedicated to delivering exceptional service and building lasting relationships with our clients. We believe client experience is more than service—it’s about anticipating needs, solving challenges, and creating meaningful value at every interaction. The Manager of Client Experience (CX) plays a key role in championing a customer-first culture, ensuring that every interaction aligns with Zoot’s brand values and business objectives. This position executes initiatives around the optimization of the customer journey, leveraging data-driven insights to improve engagement and service quality. The CX Manager collaborates closely with cross-functional teams to create seamless, personalized experiences that drive long-term success. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add...

Overview   The Service Operations Technician position acts as the first responder to internal and external client inquiries about products and services and provides technical assistance to computer system users while handling and resolving issues, also facilitating issue resolution and tracking, while keeping the client informed of progress. The Service Operations Technician position is fast paced and requires regular management of changing priorities. Tier 1 provides the first line of defense for support questions and issues including: Timely communication to all client inquiries. Initial research and prioritization of new requests. Keeps users informed about the status of their incident/inquiry. 24/7/365 Support – answering phone, opening tickets, monitoring systems. Provide excellent customer service. Immediate response and resolution to documented processes and procedures. The Service Operations team is...

Job Description:  The Accounting Technician position focuses on computing, classifying, and recording numerical data to keep financial records complete. They also ensure the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Zoot’s Accounting Group is primarily responsible for the proper, accurate and timely processing and reporting of the financial transactions of Zoot Enterprises and its subsidiaries and affiliates. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase...

The Director of Sales role at Zoot offers candidates the opportunity to lead and shape the sales strategy for an established, dynamic B2B technology company. You’ll collaborate with talented professionals across marketing, product, and customer success teams, and make a direct impact on Zoot’s revenue growth and strategic direction. Additionally, you’ll have the chance to drive meaningful change, refine processes, and contribute to the success of a dynamic and innovative organization.   What we’re looking for:   The Director of Sales is a strategic, results-driven leader who focuses on the development of sales leads, the deployment of an efficient sales process, and fostering a culture of consultative selling and strategic relationship building. This role is pivotal in ensuring that Zoot maintains a competitive advantage and achieves revenue growth. The Director of Sales will oversee hiring, coaching, and performance management of...

Job Description: The Director of Project Management at Zoot plays a pivotal role in overseeing and providing direction to the Project Management team, in order to support Zoot’s Corporate Strategic Plan and annual goals. Reporting to the COO, the Director of Project Management is a visionary, collaborative leader who merges technical and creative expertise into each aspect of their position. They advocate for their team and processes during times of prosper and tumult alike. Responsibilities include overseeing the strategic planning and execution of all Zoot projects, providing high-level direction to project managers, ensuring that projects align with overall Zoot objectives, and managing the project management function, including resource allocation, risk mitigation, and performance tracking across projects. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools...

Overview The Technical Writer position within the Products Team is responsible for designing, creating, and maintaining all customer-facing and internal product content that enables users to successfully adopt, navigate, and maximize our software, products, and solutions. This role combines the clarity and precision of technical writing, the structure and release alignment of product documentation, and the usability focus of content design to deliver a seamless knowledge experience. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility...

Overview The Network Administrator position is responsible for installing, configuring, and maintaining network hardware like routers, switches, and firewalls, monitoring network performance, troubleshooting issues, implementing network security measures, managing network access, applying updates and patches, and ensuring overall network stability and uptime. The Network Administrator position is fast-paced and ever-changing and requires regular management of changing priorities. The IT group within Zoot is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to do business. This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee. The IT Infrastructure group within Zoot is responsible for designing, constructing, and maintaining the core infrastructure and core software for Zoot solutions. For over 30 years, Zoot...