9 customer service jobs found in Billings, MT

Zoot's Solutions Lab is looking for a driven and ambitions individual to join the team in a dual role as a  Quality Assurance Analyst/Solutions Developer . This dual position is responsible for developing and supporting the planning, design, and execution of test plans and test scripts, and adhering to Zoot’s Testing and QA processes. The Solutions Developer responsibilities of this position include analyzing user requirements to create designs, generate test plans, develop, test, and implement solutions, as well as providing on-going support and maintenance within Zoot's core WebRules tool.   The Zoot Solutions Lab is tasked with using Zoot’s tools to explore the development of applications and services to break into new areas of financial services processing as well as new industries in general. This role reports to the Vice President of ZSL and shares in responsibility for delivering real-world solutions to paying customers.   This...

SUMMARY First Support employees provide an initial level of application and operational support to internal end- users. The First Support Team is responsible for providing a centralized point of contact for all internal users to communicate problems, questions and suggestions for enhancements.   ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned Field all levels of application support and operational calls from bank employees. Consistently and without fail provide the highest levels of support professionalism including the ability to effectively communicate not only with end-users, but also internal operations and third-party vendor support via phone, e-mail and in-person. Resolve any customer inquiries or issues that fall within First Support’s “Scope of Practice” in a timely manner and properly escalate issues on a limited basis. Must demonstrate complex problem-solving skills when...

SUMMARY The primary responsibilities of this role will be the ongoing management of First Interstate BancSystems workstation environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. A Desktop Support Analyst II will be responsible for administration and internal support of First Interstate BancSystems PCs, printers, servers, software and related equipment. In addition, the Desktop Analyst II assists management with daily functions as well as being the first point of escalation/contact for coworkers and customers.   ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Provide leadership to team by assigning, monitoring, and reporting on incoming support tickets and project work. Develop overall skill set by mentoring and coaching other members of the team through on the job training Lead or coordinate efforts related to the...

Zoot Enterprises, Inc. is looking for an energetic and driven individual for our  Strategic Account Manager, Solution Consultant (SAM/SC)  role. This position   leads and supports management of existing client accounts and revenue generation through pursuit of growth within existing accounts and subject matter expertise for new logo pursuits with an eye towards becoming a “trusted advisor”.  Must possess an understanding of our clients businesses, the industry and industry trends, a working understanding of client platforms and Zoot Solutions, and a working knowledge of client contracts. The Sales Group at Zoot is responsible for acquiring new customers, managing existing client relationships and ensuring that revenue, client satisfaction, and client retention targets are achieved.   This position will be located in either our Bozeman or Billings, Montana, office.  No remote work.   Essential Job Functions...

Zoot Enterprises is hiring a  Core   Software Engineer  for our Core Software Integration (CSI) team.  This position, officially titled Software Developer, within Core Software Integration (CSI) Team at Zoot focuses on developing software solutions to perform integration and back-end processes that manipulate, analyze, and transport sensitive data in a secure, distributed environment.     The CSI Team within Zoot is responsible for designing, developing, testing, and documenting the software for integrating Zoot’s tools including monitoring, consolidation, archiving, deployment and reporting. As a leader in the fintech industry, Zoot provides a cloud based secure processing environment that delivers millisecond real-time decisions, accessing hundreds of cutting edge data sources to help reduce risk and increase conversions.   This position will be located in either our Bozeman or Billings, Montana, office.  No remote...

SUMMARY   The primary responsibilities of the Identity Access Management Analyst will be following and enforcing the Identity Access Management (IAM) program at First Interstate Bank. This position will assist the Management and IAM Teams with the ongoing implementation of the IAM program. The primary goal of this position will be to assist in continuous maturation of our security posture with regards to ensuring appropriate application and system access, adherence to IT General Controls, and SOX compliance. This will include management tool administration, integration, and automation as well ongoing entitlement access reviews to enforce the principal of least privilege.   ESSENTIAL DUTIES & RESPONSIBILITIES Plan, schedule and conduct periodic access reviews working with the IAM SR Analyst and/or the Manager of Identity and Access Management, and Director of IT Compliance Risk and Security. Assist in assessing and resolving potential access...

Zoot Enterprises, Inc. is now accepting applications for a  Software Developer  in Billings, Montana. This position, officially titled Solutions Developer, works within Zoot's Client Delivery Group, collaborating with cross-functional teams to support clients by implementing and maintaining client solutions.  The Solutions Developer position analyzes user requirements to create designs, generate test plans, develop, test, and implement solutions, as well as providing on-going support and maintenance within Zoot's core WebRules tool.  The Solutions Developer position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities. Occasional nighttime and weekend work is required within the position.   The Solutions Developer role is a common entry point into Zoot, where you'll have the opportunity to learn and work within our core tools to develop client solutions.  Experience in the...

SUMMARY Business analysts assist Line of Business Owners and our Enterprise Architecture team to identify, define and document business processes and business requirements to be developed for effective project implementations. They work with our Business Relationship Managers, the business and IT teams by facilitating communication and determining business requirements to align to objectives with stated and unstated business needs.   ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Obtain a deep understanding of relevant business area(s) to be able to document needs and build high-quality requirements. Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards. Work with Enterprise Architecture to bridge the gap between business needs and delivered solutions. Shape business requirements by making recommendations and suggesting...