Crowley Fleck PLLP
Billings, MT, USA
POSITION SUMMARY:
The IT Support Technician I serves as the first point of contact for technical support within the firm and is responsible for providing prompt, courteous, and effective assistance via phone, email, and remote support tools. This position will troubleshoot and resolve basic hardware, software, and network issues, escalate more complex problems to higher-tier support, and ensure a positive user experience through clear communication and timely follow-up. This position will also assist with IT department projects as necessary.
KEY RESPONSIBILITIES:
Incident & Request Management – Monitor support queues and resolve problems with software, devices, and firm member technology function; fulfill requests not related to technical issues including video conferencing and equipment/software requests.
Account & Access Management – Firm member onboarding and offboarding, password resets, group and role-based access...