12 it associate jobs found

Position Overview    At Endpoint Utility our Service Desk Representative is the first, best and daily interaction point between our customers and our company. In this position, you are responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint Utility, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills.  You will collaborate with other Service Desk Representatives to share knowledge and assist other Service Desk Representatives when needed.  What you will do at Endpoint  Effectively be able to resolve of find a solution for the customer’s issue.  Manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails,...

Position Overview    At Endpoint Utility our Service Desk Representative is the first, best and daily interaction point between our customers and our company. In this position, you are responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint Utility, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills.  You will collaborate with other Service Desk Representatives to share knowledge and assist other Service Desk Representatives when needed.  What you will do at Endpoint  Effectively be able to resolve of find a solution for the customer’s issue.  Manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails,...

Job Description About The Role Provide first line and Single Point of Contact support to bank employees on a variety of issues over the phone, e-mail or on-site. Troubleshoot computer systems, hardware, peripherals, Telephony, and Network connectivity. Have knowledge of when to route incidents to Incident Management. Be able to define differences between an incident request and a change order as defined by ITIL. Accurately communicate knowledge or work arounds within department guidelines. A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Duties and Responsibilities Diagnose, determine solutions, and help callers restore system operations. Install pre-approved...

The Job Marsh McLennan Agency’s Small Business team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our small business clients.  As an Account Associate you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our clients.  We will give you access to mentorship, training, resources, and development to ensure your success but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don’t stop short of excellence and are driven to do what’s best for their clients, colleagues, and communities.    What You'll Be Doing Work with customers and carriers  to handle incoming service requests. Manage...

Company Overview: Advanced Technology Group (ATG), a Cognizant Company, is a global leader in Quote to Cash advisory, implementation, and managed services to both mid-market and large enterprise brands seeking increased agility in the “everything as-a-service” economy. Implementing CRM, Quoting, and Billing systems are the core of what we do and we are the #1 implementation partner for three leading providers of cloud or platform-based CPQ and Billing Solutions.  We provide unique and differentiated value to our clients, our ISV partners, and our GSI partners, using years of domain expertise, a set of proprietary tools and intellectual property, and a refined set of delivery accelerators.  Position Overview: The mission of the Enterprise Architect is to provide strategic technical leadership that enables business success as impacted by technology and its application to business systems (integrated technology,...

Zoot Enterprises, Inc. is now accepting applications for a  Client Delivery Manager. The Client Delivery Manager focuses on aligning team members to fulfill new and existing project work with alignment to achieve company goals and initiatives, while effectively communicating needs and accomplishments across the organization.   The Client Delivery group within Zoot Enterprises, Inc. focuses on building and maintaining business solutions for our clients using Zoot proprietary tools.   This position will be located in either our Bozeman or Billings, Montana office.  No remote work.   Essential Job Functions Maintains a team culture that rewards high-performance with a focus on improvement, accountability, value add and work-life balance Ensures team members have access to support mechanisms, tools, career planning guidance, and training to effectively and efficiently perform their job Ensures department...

JOB SUMMARY: Under the oversight of the Chief Technology Officer, the Operations Manager directs the Network and Plant Operations divisions, which includes oversight of installations, testing, and maintenance work either directly or through subordinate supervisors. Ensures personnel understand industry standards, safety procedures, and preventive maintenance operations of communications and data equipment installations. Develops and maintains records to allow reference, analysis, and monitoring of all telecommunications and data components and equipment. Recommends major improvements to operations, information systems and associated equipment. Serves on various planning teams and assists with the design of Range’s Network and Data Centers as requested. Assists with warehouse activities for operations and Information Technology (IT) inventory, supplies and materials. Initiates or recommends purchases of equipment, tools, vehicles, software programs and supplies. Is...

Zoot Enterprises, Inc. is now accepting applications for a  Client Delivery Manager. The Client Delivery Manager focuses on aligning team members to fulfill new and existing project work with alignment to achieve company goals and initiatives, while effectively communicating needs and accomplishments across the organization.   The Client Delivery group within Zoot Enterprises, Inc. focuses on building and maintaining business solutions for our clients using Zoot proprietary tools.   This position will be located in either our Bozeman or Billings, Montana office.  No remote work.   Essential Job Functions Maintains a team culture that rewards high-performance with a focus on improvement, accountability, value add and work-life balance Ensures team members have access to support mechanisms, tools, career planning guidance, and training to effectively and efficiently perform their job Ensures department...

If you have a passion for marketing and thrive on organization, we’re looking for you to help push Zoot’s marketing group to new heights. The Marketing Operations Manager position at Zoot is part ops-superstar, part project manager for the Marketing team. This person is responsible for planning, managing and executing projects associated with marketing campaigns and programs, and will also manage the team’s digital marketing platforms. This is a peer supervisory role responsible for bringing the team’s vision to reality, and strategically aligning resources and team members across Sales and Marketing to complete mission critical work efforts. This key position will be a hub for information and drive team projects from strategy to and through distribution and measurement. Enabling both the sales and marketing teams to make use of the software, tools, and resources that support the pursuit of revenue is key.   The ideal candidate will be a...

If you have a passion for marketing and thrive on organization, we’re looking for you to help push Zoot’s marketing group to new heights. The Marketing Operations Manager position at Zoot is part ops-superstar, part project manager for the Marketing team. This person is responsible for planning, managing and executing projects associated with marketing campaigns and programs, and will also manage the team’s digital marketing platforms. This is a peer supervisory role responsible for bringing the team’s vision to reality, and strategically aligning resources and team members across Sales and Marketing to complete mission critical work efforts. This key position will be a hub for information and drive team projects from strategy to and through distribution and measurement. Enabling both the sales and marketing teams to make use of the software, tools, and resources that support the pursuit of revenue is key.   The ideal candidate will be a...

Job Description Summary/Function: Directly support and administering computing services assets, support business critical applications. Duties include Web server administration and implementation, infrastructure management, supporting users and various business units, patching of servers and workstations, administering and maintaining the core server virtualization and storage infrastructure and critical applications while following security best practices. Experience and Skills Qualifications: * Bachelor’s degree or equivalent combination of education, technical certifications or experience * Experience demonstrating proactive support and management of complex computer systems in a mid-sized or large business environment or enterprise level * Experience working with detailed documentation and system procedures * Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone...

Position Overview: The ATG Account Executive is a primary driver for growing our market penetration by developing, selling and closing quote-to-cash business process lifecycle (Monetization Ecosystem©) solutions involving technology, system and process optimization, program/project management and enterprise-scale cloud-based and on-premises solution opportunities. This role is accountable for executing the entire selling process lifecycle with responsibilities for leading sales and solution definition activities associated with the acquisition of new clients centered on the assigned market.  This individual will be required to perform prospecting and leading associated business development activities to create revenue opportunities for ATG – this includes the creation of leads via prospecting/networking activities, qualification of potential opportunities for customer fit and budget, creation of solicited and unsolicited proposals and RFP responses with...