$92,000 - $130,000 yearly
Workiva
Remote (Bozeman, MT, USA)
Job Summary The Software Support Manager Leads a team of engineers to manage incoming support requests, build tooling to improve the support process, and address customer issues. This position proactively identifies production issues and resolves them quickly while communicating with relevant stakeholders in Customer Success, Engineering, Quality Assurance, and Leadership on the status of issues, initiatives, and direction. Responsibilities People Management: Contributes to building a strong sustainable organization with high levels of employee engagement by selecting and developing talent and rewarding superior performance
Provides employees with coaching, feedback, and developmental opportunities to enhance their skills, motivation, and performance
Rewards performance in ways that enhance employee engagement, commitment, and satisfaction
Demonstrates the assessment capability to identify top talent for recruitment
Manages operations...