First Interstate Bank
Billings, MT, USA
SUMMARY
The primary responsibilities of this role will be the ongoing management of First Interstate BancSystems workstation environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. A Desktop Support Analyst II will be responsible for administration and internal support of First Interstate BancSystems PCs, printers, servers, software and related equipment. In addition, the Desktop Analyst II assists management with daily functions as well as being the first point of escalation/contact for coworkers and customers.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Provide leadership to team by assigning, monitoring, and reporting on incoming support tickets and project work.
Develop overall skill set by mentoring and coaching other members of the team through on the job training
Lead or coordinate efforts related to the...