$121,650 - $156,100 yearly
Blackfoot Communications
Missoula, MT, USA
Job Summary: This senior level position is responsible for leading and optimizing both our customer onboarding processes and customer success initiatives. This role will collaborate cross-functionally with other key departments to create a seamless customer experience.
Essential Job Duties and Responsibilities:
Onboarding and Implementation :
Develop and implement strategic initiatives to streamline and enhance the customer onboarding process, focusing on reducing time to value and ensuring a successful handoff from Sales to Onboarding to Customer Success.
Identify and remove bottlenecks to accelerate the time to initial value for new customers across multiple segments and product bundles.
Work closely with Sales, Customer Success, and Product teams to ensure a cohesive and efficient onboarding experience.
Leverage data and analytics to monitor onboarding performance and adjust strategies for continuous improvement.
Customer Success Management...