First Call Computer Solutions

About Us   At  First Call Computer Solutions , we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact.  At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world.  We’re not your average MSP. We do  IT  (and so much more), including  Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications .  Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.  The Role The SOC Engineer is responsible for protecting client environments through timely detection, analysis, and response to security threats. This role blends technical investigation, incident response, and...

Position Summary As a key member of the Professional Services team, the Professional Services Engineer is responsible for delivering and implementing IT solutions for First Call customers. This role focuses on execution—taking approved designs and scopes and turning them into stable, secure, and well-documented production environments. When done well, Professional Services Engineers: Deliver projects on time, within scope, and with minimal rework. Implement standardized, supportable solutions aligned with First Call best practices and SOPs. Communicate clearly with clients and internal teams throughout project execution. Reduce operational risk through proper planning, change management, and documentation. Create positive client experiences that drive long-term relationships and future opportunities. Leverage automation, AI tools, and implementation checklists to improve consistency and efficiency. Position Tiers Tier 1 –...

Position Summary   The Support Services Manager maintains the operational engine of our service delivery; driving consistency, responsiveness, accuracy, and predictable outcomes that keep clients productive and satisfied.  As both a leader and senior technical resource, you will mentor Support Technicians, guide department priorities, and serve as an escalation point for complex technical issues. You will lead performance standards, shape processes, enforce documentation and service expectations, and ensure excellence across all tickets, incidents, and escalation activities.  You will collaborate closely with Central Services, Business Services, Professional Services, and Security Services to reduce variables, mitigate risk, and sustain a secure, stable client experience. Success in this role requires expert-level knowledge of Support operations, strong leadership, excellent communication, and the ability to manage both remote and in-office resources with...