First Call Computer Solutions

Position Summary   The Support Services Manager maintains the operational engine of our service delivery; driving consistency, responsiveness, accuracy, and predictable outcomes that keep clients productive and satisfied.  As both a leader and senior technical resource, you will mentor Support Technicians, guide department priorities, and serve as an escalation point for complex technical issues. You will lead performance standards, shape processes, enforce documentation and service expectations, and ensure excellence across all tickets, incidents, and escalation activities.  You will collaborate closely with Central Services, Business Services, Professional Services, and Security Services to reduce variables, mitigate risk, and sustain a secure, stable client experience. Success in this role requires expert-level knowledge of Support operations, strong leadership, excellent communication, and the ability to manage both remote and in-office resources with...

About Us At First Call Computer Solutions, we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact. At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world. We’re not your average MSP. We do IT (and so much more), including Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications. Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with. The Role As a Sales Engineer, you’ll be a key technical member of the Sales Team, bringing expertise into every stage of the sales process. You’ll design smart, practical, and profitable technology solutions that solve client challenges while maintaining company standards and...