1 jobs found

We are seeking a strategic, execution-oriented Senior Director of Customer Success (CS) to lead our Enterprise (Majors) and Financial Services Customer Success teams. This leader will be accountable for delivering proactive, outcome-based customer engagements across our most complex and strategic accounts while guiding enterprise transformation, strengthening executive partnerships, and driving predictable renewal outcomes. This role owns the renewal forecast, risk management, and value realization strategy across the portfolio, partnering closely with Sales leadership to accelerate growth and ensure predictable revenue performance. This leader will also be responsible for the execution of Signature Experience for Enterprise and Financial Services customers— acting as the primary stakeholder for the Americas customer base to ensure it is consistently delivered, clearly differentiated, and drives customer value, retention, and growth. The ideal candidate has deep...