4 operations jobs found

Overview   The Service Operations Technician position acts as the first responder to internal and external client inquiries about products and services and provides technical assistance to computer system users while handling and resolving issues, also facilitating issue resolution and tracking, while keeping the client informed of progress. The Service Operations Technician position is fast paced and requires regular management of changing priorities. Tier 1 provides the first line of defense for support questions and issues including: Timely communication to all client inquiries. Initial research and prioritization of new requests. Keeps users informed about the status of their incident/inquiry. 24/7/365 Support – answering phone, opening tickets, monitoring systems. Provide excellent customer service. Immediate response and resolution to documented processes and procedures. The Service Operations team is...

Job Description: The Corporate Administrator is responsible for installing, configuring, maintaining, and troubleshooting Windows-based servers, including managing user accounts, permissions, system performance, backups, security updates, and ensuring overall stability and availability of the server infrastructure within an organization. The IT Corporate Administrator position is fast paced and ever changing and requires regular management of changing priorities.   The IT Organization within Zoot is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to do business. This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and...

Job Description: The Partners Account Manager leads and supports revenue generation through pursuit of new partners. This position also focuses on growing and facilitating strategic business partnerships and is responsible for all aspects of Zoot’s relationship with assigned key partners. The individual in this role must possess an understanding of our Client’s businesses, the industry and industry trends, a working understanding of Zoot’s Products, and a working knowledge of best practices in sales. This role is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.   The Partner Group at Zoot is responsible for cultivating and maintaining mutually beneficial partnership relationships with entities which offer products of value to Zoot’s Clients and/or who want to offer Zoot products to their customers. For over 30 years, Zoot Enterprises has been a global provider...

Overview The Network Administrator position is responsible for installing, configuring, and maintaining network hardware like routers, switches, and firewalls, monitoring network performance, troubleshooting issues, implementing network security measures, managing network access, applying updates and patches, and ensuring overall network stability and uptime. The Network Administrator position is fast-paced and ever-changing and requires regular management of changing priorities. The IT group within Zoot is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to do business. This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee. The IT Infrastructure group within Zoot is responsible for designing, constructing, and maintaining the core infrastructure and core software for Zoot solutions. For over 30 years, Zoot...