Vision Net
Great Falls, MT, USA
Job Title: Network Operations Center (NOC) Technician II
Job Location: Great Falls, MT
Department: Network Operations Center
Reports to: NOC Manager
Employment Type: Full-Time, Non-Exempt
Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.
Core Job Duties:
Obsessive Customer Service : First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause...
