4 research jobs found

Position Overview    At Endpoint our Service Desk Representative is the first, best and daily interaction point between our customers and our company. In this position, you are responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills.  You will collaborate with other Service Desk Representatives to share knowledge and assist other Service Desk Representatives when needed.  Location:   Flathead County, Montana or Helena, Montana  What you will do at Endpoint: Effectively be able to resolve of find a solution for the customer’s issue.  Manage issues through multiple forms of inbound...

Position Overview    At Endpoint our Service Desk Representative is the first, best and daily interaction point between our customers and our company. In this position, you are responsible for supporting all endpoint computing, mobile device, and productivity software. As the face of Endpoint, this role is focused on interpersonal communication skills and good customer service practices. You will respond to customer inquiries in person, via phone, email, and chat. It is critical that associates possess strong verbal and written communication skills.  You will collaborate with other Service Desk Representatives to share knowledge and assist other Service Desk Representatives when needed.  Location:   Flathead County, Montana or Helena, Montana  What you will do at Endpoint: Effectively be able to resolve of find a solution for the customer’s issue.  Manage issues through multiple forms of inbound...

JOB SUMMARY: Under the oversight of the Operations Manager and the Data Center Supervisor, the Data Center Technician is responsible to provide professional services to our internal and external customers. Duties this role performs include administration, maintenance, installations, testing / troubleshooting, plus monitoring functioning of assigned networks and systems used by Range staff and external customers.  Key responsibilities are to ensure a high quality of service with company and customer data use and access, and support company stakeholders with any technological needs that arise. This role is expected to perform frequent travel for delivery of services. ESSENTIAL DUTIES AND RESPONSIBILITIES AND EXPECTATIONS: Equipment Monitoring and Resource Coordination:  Monitor and record employees accessing, use of, and condition of equipment, identify equipment liabilities and what may need repair. Document and report on needed upgrades,...

Dimension of Job : The Endpoint Mobility Technician works under the direction of the Endpoint Infrastructure Manager to coordinate the setup, configuration, and deployment of iOS devices, Android devices, Chrome devices. cellular hardware, and endpoint equipment for new employees, new branches, and device replacements. This role ensures all mobile devices are provisioned in accordance with organizational standards, security policies, and Microsoft Intune management requirements. The technician provides advanced endpoint support to Help Desk staff and Stockman Bank employees, responding to escalated requests via phone, email, and remote tools. Core responsibilities include troubleshooting issues involving iOS devices, Microsoft Intune enrollment, RingCentral communications, Citrix Workspace access, Microsoft Office applications, email configuration, and supported enterprise software. This position also contributes to special projects related to mobile technology...