$93,000 - $149,000 yearly
Workiva
Remote (MT, USA)
The Senior Customer Success (CS) Software Administrator is a leader who works with the Customer Success, Support and Services teams and other stakeholders to strategize, design and implement technical solutions and business processes utilizing our Customer Success, Support and Services platforms. This position leads the way in identifying and implementing processes that create team efficiency and effectiveness, utilizing industry trends and best practices. The Senior CS Software Administrator also serves as the technical expert, training team members, consulting and guiding business decisions impacting CS systems.
What You’ll Do
Technical expert, owning all aspects of Workiva’s Gainsight software instance, including strategy, development, testing, maintenance and enablement
Consult and guide leadership to design functional processes that align with business strategy
Configure and optimize internal system integrations, workflows, and...