Zoot Enterprises
Bozeman, MT, USA
Overview
The Service Operations Technician position acts as the first responder to internal and external client inquiries about products and services and provides technical assistance to computer system users while handling and resolving issues, also facilitating issue resolution and tracking, while keeping the client informed of progress. The Service Operations Technician position is fast paced and requires regular management of changing priorities.
Tier 1 provides the first line of defense for support questions and issues including:
Timely communication to all client inquiries.
Initial research and prioritization of new requests.
Keeps users informed about the status of their incident/inquiry.
24/7/365 Support – answering phone, opening tickets, monitoring systems.
Provide excellent customer service.
Immediate response and resolution to documented processes and procedures.
The Service Operations team is...