3 operations associate jobs found

JOB SUMMARY: Under the oversight of the Plant Supervisor (Operations Manager-Sheridan), the Data Services Technician is responsible for the installation and maintenance of telecommunications services, cabling, customer premise equipment (CPE), field equipment and terminals.  Responsibilities extend to troubleshooting, isolating, and performing the necessary repairs on defective equipment in the network.  Perform installation and assist with maintenance functions, Information Technology (IT) services, battery testing carrier systems and assisting with non-regulated equipment. Coordinates with other departments on service installations and updates changes for company records (billing, facility, etc.). Documenting and completing project related forms on all installations and repair services rendered. Monitors alarm systems to maintain equipment, and communicates updates, changes or problems to key contacts and impacted customers. This role participates in a scheduled...

JOB SUMMARY: Under the oversight of the Operations Manager and the Data Center Supervisor, the Data Center Technician is responsible to provide professional services to our internal and external customers. Duties this role performs include administration, maintenance, installations, testing / troubleshooting, plus monitoring functioning of assigned networks and systems used by Range staff and external customers.  Key responsibilities are to ensure a high quality of service with company and customer data use and access, and support company stakeholders with any technological needs that arise. This role is expected to perform frequent travel for delivery of services. ESSENTIAL DUTIES AND RESPONSIBILITIES AND EXPECTATIONS: Equipment Monitoring and Resource Coordination:  Monitor and record employees accessing, use of, and condition of equipment, identify equipment liabilities and what may need repair. Document and report on needed upgrades,...

Overview   The Service Operations Technician position acts as the first responder to internal and external client inquiries about products and services and provides technical assistance to computer system users while handling and resolving issues, also facilitating issue resolution and tracking, while keeping the client informed of progress. The Service Operations Technician position is fast paced and requires regular management of changing priorities. Tier 1 provides the first line of defense for support questions and issues including: Timely communication to all client inquiries. Initial research and prioritization of new requests. Keeps users informed about the status of their incident/inquiry. 24/7/365 Support – answering phone, opening tickets, monitoring systems. Provide excellent customer service. Immediate response and resolution to documented processes and procedures. The Service Operations team is...