$75,000 - $85,000 yearly
First Call Computer Solutions
Missoula, MT, USA
Position Summary
The Support Services Manager maintains the operational engine of our service delivery; driving consistency, responsiveness, accuracy, and predictable outcomes that keep clients productive and satisfied.
As both a leader and senior technical resource, you will mentor Support Technicians, guide department priorities, and serve as an escalation point for complex technical issues. You will lead performance standards, shape processes, enforce documentation and service expectations, and ensure excellence across all tickets, incidents, and escalation activities.
You will collaborate closely with Central Services, Business Services, Professional Services, and Security Services to reduce variables, mitigate risk, and sustain a secure, stable client experience. Success in this role requires expert-level knowledge of Support operations, strong leadership, excellent communication, and the ability to manage both remote and in-office resources with...