$75,000 - $95,000 yearly
First Call Computer Solutions
Missoula, MT, USA
Position Summary
The Professional Services Manager is a player-coach leadership role responsible for the successful delivery of professional services projects while leading, coaching, and developing the Professional Services team. Approximately 60% of this role is dedicated to hands-on project delivery, serving as the primary engineer on Tier 3 initiatives, with the remaining time focused on people's leadership, operational excellence, and cross-functional coordination.
This role blends technical leadership, delivery execution, and people management, ensuring projects are delivered on time, on budget, and aligned with First Call’s standards, long-term support model, and client business outcomes.
The Professional Services Manager operates as a peer to the Sales Engineering Manager, partnering closely to ensure seamless transition from solution design to execution and acting as a client-facing escalation point for complex and high-risk projects
Job...