2 jobs found

Position Summary The Professional Services Manager is a player-coach leadership role responsible for the successful delivery of professional services projects while leading, coaching, and developing the Professional Services team. Approximately 60% of this role is dedicated to hands-on project delivery, serving as the primary engineer on Tier 3 initiatives, with the remaining time focused on people's leadership, operational excellence, and cross-functional coordination. This role blends technical leadership, delivery execution, and people management, ensuring projects are delivered on time, on budget, and aligned with First Call’s standards, long-term support model, and client business outcomes. The Professional Services Manager operates as a peer to the Sales Engineering Manager, partnering closely to ensure seamless transition from solution design to execution and acting as a client-facing escalation point for complex and high-risk projects Job...

This is a Work from Home position, but will require occasional on-site visits to troubleshoot client issues in the Bozeman area. We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!  We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work. As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.  Benefits:   Rich and flexible medical/dental with a Health Savings Account option. Paid Vacation, Sick and Holiday time. Retirement: 401k...